SUBSCRIBE TO TMCnet
TMCnet - World's Largest Communications and Technology Community

TMC NEWS

TMCNET eNEWSLETTER SIGNUP

Vanquis Bank selects Azzurri to manage new cloud-based contact center
[November 06, 2012]

Vanquis Bank selects Azzurri to manage new cloud-based contact center

Nov 06, 2012 (Datamonitor via COMTEX) -- Vanquis Bank, a credit card company, has selected Azzurri Communications, a provider of voice and data communications consultancy services, to implement and manage a new 550-seat, cloud-based contact center.

The five-year contract, worth GBP900,000, sees Azzurri implement an Avaya platform with Callmedia 5.0 overlaid as the management application.

The new contract also sees Vanquis upgrading to VoIP telephony. And as part of the wide area network (WAN) provision, SIP endpoints have been installed in all of Vanquis's four UK offices, split across two datacenters. Every new site becomes a fully enabled branch office, ensuring business continuity and disaster recovery resilience.


Adrian Dorey, Telecoms Manager for Vanquis Bank, said: "Our aim is to make our customers the focus of everything we do. In our contact center, we make a point of ensuring customers can quickly and efficiently speak with someone who understands their unique situation and requirements. That's why we choose to work with the best of breed providers in this market Azzurri, Avaya and Callmedia." http://www.datamonitor.com Republication or redistribution, including by framing or similar means, is expressly prohibited without prior written consent. Datamonitor shall not be liable for errors or delays in the content, or for any actions taken in reliance thereon

[ Back To TMCnet.com's Homepage ]





LATEST VIDEOS

DOWNLOAD CENTER

UPCOMING WEBINARS

MOST POPULAR STORIES





Technology Marketing Corporation

800 Connecticut Ave, 1st Floor East, Norwalk, CT 06854 USA
Ph: 800-243-6002, 203-852-6800
Fx: 203-866-3326

General comments: tmc@tmcnet.com.
Comments about this site: webmaster@tmcnet.com.

STAY CURRENT YOUR WAY

© 2014 Technology Marketing Corporation. All rights reserved | Privacy Policy