8x8 gets contact/call center patent
Sep 28, 2012 (TELECOMWORLDWIRE via COMTEX) --
Cloud communications and computing solutions provider 8x8, Inc. (NASDAQ: EGHT) said it has been awarded a new patent related to its contact/call centre technologies.
On September 25, 2012, the U.S. Patent and Trademark Office issued United States Patent number 8,275,116, entitled "Networked Contact Center."
The patent relates to, among other things, a networked contact centre that includes multiple platforms to host multiple tenants. Example embodiments of the invention include receiving a message associated with one of the tenants and identifying one or more of the platforms associated with the message. The invention also enables the networked contact centre platform to access a data location that is both associated with the tenant and shared by two or more of the multiple tenants.
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