Gryphon Offers Call Recording and Speech Analytics with Core Voice
Sep 28, 2012 (Close-Up Media via COMTEX) --
Gryphon, a provider of cloud-based, marketing privacy compliance and sales-effectiveness solutions, announced the general availability of Core Voice, a call recording and business intelligence service that captures voice conversations in real time, from any phone used to conduct business.
According to a release, with Core Voice, businesses can retain customer-related voice conversations from any sales or service agents throughout the enterprise. These recordings are often necessary for audit purposes, but also provide monitoring and analytic capabilities, so managers can gain better insight into sales activity and marketing effectiveness.
"With the strengthening of call recording laws like Dodd-Frank, companies have to find ways to capture sensitive conversations that could originate from any phone, at any time," says Eric Esfahanian, general manager of Gryphon's phone-based services. "These same companies want the value that targeted analysis of client conversations could bring to new-hire training, sales-team optimization, and customer-service levels."
Agents can access Core Voice through a variety of methods, such as through their office phones, through their CRM using click-to-dial, by dialing a 1-800 access and using an assigned PIN number, and even from their mobile phones through a smartphone dialer app.
Core Voice provides compliance with Do-Not-Call and other marketing privacy regulations and is indemnified by Gryphon.
"Core Voice brings truly practical speech analytics to distributed marketing groups. Managers can better train, retain, and reward top performers based on actual interactions, while being notified of issues before they become real problems," adds Esfahanian. "We're bringing call-center levels of marketing compliance and management visibility to the entire enterprise."
Gryphon Core Voice is built right into telecommunications networks. This network-based deployment allows for a carrier-grade, high-availability environment that doesn't require complex network adjustments.
"Our solutions are purpose-built to help firms unlock their marketable universe and observe customer preference while improving sales productivity," says Jeff Fotta, Gryphon's president. "Core Voice extends the ability of companies to limit their marketing privacy risk while increasing competitive advantage, without adding IT expense."
Core Voice can be deployed as an optional add-in to existing Gryphon Core Phone users, or as a stand-alone service.
http://blog.gryphonnetworks.com/core-access/phone-based-services/core-voice or call 866-366-6822.
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