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KANA Showcases Next Generation of Customer Service Experiences at Call Center & Customer Management Expo
SUNNYVALE, CA, Sep 27, 2012 (MARKETWIRE via COMTEX) --
In only a few days, KANA Software, Inc., a global leader in customer
service solutions delivered on-premise or in the cloud and used by
more 900 organizations worldwide, including half of the Global 100
and 250 government entities, will join the customer service elite in
London for the Call Centre & Customer Management Expo. There, the
customer service industry will convene to explore the most innovative
technologies in support of best practice customer experience
strategies to drive customer satisfaction and brand performance.
KANA Head of Product Strategy Steven Thurlow explains what attendees
can expect from KANA, at this, the company's first major show since
its acquisition of Ciboodle in July 2012. "There's a tremendous
energy and excitement at KANA," said Thurlow. "With the KANA Ciboodle
acquisition we've seen two companies coming together that share a
passion for excellence in customer experience. Attendees at Call
Centre & Customer Management Expo will get a first-hand look at
KANA's next generation of customer service capabilities -- from web
and social, to agent, mobile and government -- that combine the power
of knowledge, process and multi-channel experiences."
KANA will feature its recently launched KANA Express cloud-based,
SaaS CRM offering that brings enterprise capabilities now available
to mid-sized companies. In addition to KANA Express, attendees can
experience KANA's complete family of customer service experiences via
an interactive demo. KANA executives will be available to discuss how
to best maximize KANA solutions to meet specific customer needs.
KANA customer ScottishPower Ltd., a utility that serves more than 5
million people in the United Kingdom and leverages KANA to support
multi-channel customer self-service and management of real-time
customer interactions, is slated to present at the event. Richard
Tasker of Scottish Power Direct Debit Operations, Warrington, will
speak on "Why Multi-Channel Must Mean Multiple Choice" on Oct.3 at
12:30 p.m. at the Future of Customer Service Theater in the National
Hall.
To schedule an onsite briefing at the show, at the KANA booth (Stand
C42) Oct. 2-3 at the National Hall in the London Olympia Exhibition
Centre, please visit: http://www.kana.com/kanaexpo2012/index.html
About Call Centre & Customer Management Expo
Call Centre & Customer
Management Expo showcases not only improvements that can be made
within call centres but also brings together key individuals that
will help improve results and KPIs. It offers a blend of integrated
customer products and services, education programmes and unique
networking opportunities. For more information, visit
http://www.callcentre.co.uk/page.cfm/link=5
About KANA Software
KANA makes every customer experience a good
experience. A global leader in customer service solutions delivered
on-premise or in the cloud, KANA lets organizations take complete
control over customer service interactions, so they can take care of
customers, while managing costs and reinforcing brand. By unifying
and maintaining context for customer journeys across agent, web,
social and mobile experiences, KANA solutions have reduced handling
time, increased resolution rates and improved net promoter score
(NPS) at more than 900 enterprises, including half of the Global 100
and more than 250 government agencies. KANA is based in Silicon
Valley, California and has offices worldwide.
Follow KANA on Twitter: http://twitter.com/KANAsoftware
KANA is a registered trademark of KANA Software, Inc. All other
company and product names may be trademarks of their respective
owners.
Contact:
Erin Lutz
Lutz PR for KANA Software, Inc.
+1 949 293 1055
Email Contact
SOURCE: KANA
http://www2.marketwire.com/mw/emailprcntct id=4360E217C0CAD328
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