SafeAuto Insurance Chooses Thunderhead.com
Sep 27, 2012 (Close-Up Media via COMTEX) --
Thunderhead.com, a company focusing on SaaS solutions for customer experience management, announced that SafeAuto Insurance has selected the Thunderhead Now solution to provide standardized documentation on a single platform for all policy, billing and claims document generation across the organization.
Thunderhead.com will work with existing solutions to deliver enhanced customer service for SafeAuto, enabling the company to maximize its existing IT investments.
According to a release, SafeAuto, a U.S. property/casualty (P/C) insurer, needed to extend the capabilities of its current document management system and wanted to implement a solution that would integrate with Guidewire InsuranceSuite, a complete set of systems that support the core operations of P/C insurers, which the company is currently implementing. After evaluating several solutions, SafeAuto selected Thunderhead Now to provide one common platform for enterprise communication. Thunderhead Now is a cost-efficient platform that needs minimal maintenance, allowing SafeAuto to enhance its operational strategy.
Thunderhead.com said Thunderhead Now provides communication options for SafeAuto's customers across multiple channels such as printing and faxing, as well as channels such as texting and web delivery. Thunderhead.com provides SafeAuto's IT department with a straightforward pricing model, minimizes annual maintenance costs and significantly increases technical flexibility. SafeAuto also selected Thunderhead.com for its track record of allowing business users to design, create and maintain form content with minimal assistance from IT.
"At SafeAuto, we realized that we needed to communicate with our customers in new ways to make sure that we delivered the best level of service possible when it came to sharing claims, policy and billing information," said Shane Switzer, Vice President of Procurement and Strategic Planning at SafeAuto. "We chose Thunderhead.com for its ability to help us up our level of communications beyond just mail and fax and into web and text, all from one easy-to-manage platform. The platform also seamlessly integrates with our existing IT infrastructure, reducing costs and eliminating the need to rip and replace systems."
"It's very important for companies to communicate with their customers through the right channels at the right time," said Chris Manton Jones, Chief Operating Officer, Thunderhead.com. "When developing our solutions, the customer experience is at the forefront. We're committed to ensuring customers are receiving content in a format that is best suited for their needs. Through these solutions, we help companies like SafeAuto ensure that they are interacting with their customers in the manner they want to be communicated with and as a result, helping them be viewed as innovative and progressive brands."
SafeAuto Insurance Company is a Property and Casualty insurance company-based in Columbus, OH.
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