|[September 26, 2012]
LiveOps CEO Participates in Keynote Address at Ovum's Inaugural Customer Experience Management Forum
REDWOOD SHORES, Calif. --(Business Wire)--
Inc., the global leader in cloud contact center and customer service
solutions, today announced that Marty Beard, President and CEO of
LiveOps, will participate in the keynote presentation at Ovum's (News - Alert) first
ever Customer Experience Management Forum. The event takes place in
London this week on September 26 and 27.
"More than 50 percent of inbound customer service calls across eight
countries (developed and emerging) will be made from mobile devices by
2016. And in those countries more than 40 percent of inbound customer
service calls will be made from smartphones, tablets and PCs by 2016,"
said Daniel Hong, Lead Analyst, Customer Experience & Interaction at
Ovum. "These connected devices provide customers with a plethora of
options (such as voice, social, email, mobile app, web, sms, and video)
when it comes to how they want to engage with the enterprise. This
conference is designed to arm brand and customer service leaders across
departments with the information they need to enhance or drive their
company's customer experience strategy, building upon prior technology
investments to deliver strong business value." Hong is the conference
Recently LiveOps (News - Alert) added to its portfolio of social and mobile
applications with the launch of LiveOps
Mobile. When Beard took the helm at LiveOps in July 2011, the cloud
platform provider began focusing on social and mobile, especially after
seeing first-hand how many companies on its UK client roster were able
to transform their businesses by simply adding these new channels. One
of the themes of the Ovum conference is "aligning strategy in the age of
social, mobile and cloud."
"Adding social and mobile channels in the customer service contact
center creates so many new opportunities. This is forcing enterprises to
really examine how they are handling customer care. With the cloud,
social and mobile, customer care must be a multi-department function,"
said Beard. "I'm really looking forward to joining Daniel and the Ovum
team at this important and timely conference."
Beard will address the conference during the September 27 keynote. The
theme of his talk will be "Don't Just Listen! Engage with Social and
Through presentations, workshops, a vendor expo and networking breaks,
attendees to the Ovum event will have the opportunity to learn more
about key strategies, technologies and techniques but also interact with
peers in other part of the organizational structure. This will provide
attendees the opportunity to develop a holistic view of what needs to be
done to improve the customer experience.
About LiveOps, Inc.
LiveOps is the global leader in cloud contact center and customer
service solutions. More than 300 companies around the world, including Salesforce.com,
Symantec (News - Alert), Royal Mail Group, and Amway New Zealand trust LiveOps'
technology to enable effective multichannel, social and mobile
interactions with their customers. LiveOps' award-winning platform has
processed more than 1 Billion minutes of customer interactions and
managed operations for the largest US-based cloud contact center of
20,000 home-based, independent agents. With 10+ years of cloud
experience LiveOps is the partner of choice for companies wanting to
migrate to the cloud. Headquartered in Redwood Shores, California,
LiveOps supports a wide range of industries including financial, health
care, insurance, retail, and high tech. For more information visit www.LiveOps.com
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