[September 26, 2012]

LiveOps CEO Participates in Keynote Address at Ovum's Inaugural Customer Experience Management Forum

LiveOps, Inc., the global leader in cloud contact center and customer service solutions, today announced that Marty Beard, President and CEO of LiveOps, will participate in the keynote presentation at Ovum's (News - Alert) first ever Customer Experience Management Forum. The event takes place in London this week on September 26 and 27.

"More than 50 percent of inbound customer service calls across eight countries (developed and emerging) will be made from mobile devices by 2016. And in those countries more than 40 percent of inbound customer service calls will be made from smartphones, tablets and PCs by 2016," said Daniel Hong, Lead Analyst, Customer Experience & Interaction at Ovum. "These connected devices provide customers with a plethora of options (such as voice, social, email, mobile app, web, sms, and video) when it comes to how they want to engage with the enterprise. This conference is designed to arm brand and customer service leaders across departments with the information they need to enhance or drive their company's customer experience strategy, building upon prior technology investments to deliver strong business value." Hong is the conference chair.

Recently LiveOps (News - Alert) added to its portfolio of social and mobile applications with the launch of LiveOps Mobile. When Beard took the helm at LiveOps in July 2011, the cloud platform provider began focusing on social and mobile, especially after seeing first-hand how many companies on its UK client roster were able to transform their businesses by simply adding these new channels. One of the themes of the Ovum conference is "aligning strategy in the age of social, mobile and cloud."

"Adding social and mobile channels in the customer service contact center creates so many new opportunities. This is forcing enterprises to really examine how they are handling customer care. With the cloud, social and mobile, customer care must be a multi-department function," said Beard. "I'm really looking forward to joining Daniel and the Ovum team at this important and timely conference."

Beard will address the conference during the September 27 keynote. The theme of his talk will be "Don't Just Listen! Engage with Social and Mobile Customers."

Through presentations, workshops, a vendor expo and networking breaks, attendees to the Ovum event will have the opportunity to learn more about key strategies, technologies and techniques but also interact with peers in other part of the organizational structure. This will provide attendees the opportunity to develop a holistic view of what needs to be done to improve the customer experience.

About LiveOps, Inc.

LiveOps is the global leader in cloud contact center and customer service solutions. More than 300 companies around the world, including Salesforce.com, Symantec (News - Alert), Royal Mail Group, and Amway New Zealand trust LiveOps' technology to enable effective multichannel, social and mobile interactions with their customers. LiveOps' award-winning platform has processed more than 1 Billion minutes of customer interactions and managed operations for the largest US-based cloud contact center of 20,000 home-based, independent agents. With 10+ years of cloud experience LiveOps is the partner of choice for companies wanting to migrate to the cloud. Headquartered in Redwood Shores, California, LiveOps supports a wide range of industries including financial, health care, insurance, retail, and high tech. For more information visit www.LiveOps.com

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