Comcast to hire 150 for Springs call center
Sep 25, 2012 (The Gazette (Colorado Springs - McClatchy-Tribune Information Services via COMTEX) --
Comcast Corp. announced Tuesday that it plans to add 150 employees to its Colorado Springs call center by year's end as part of a restructuring of its western U.S. call center operations.
The local center, which already employs about 400, specializes in retaining the cable television giant's existing customers and was an early part of Comcast's strategy to have each of its centers focus on a certain type of calls, such as sales, retention, billing, collections, repair and business services, said Cindy Parsons, a company spokeswoman in Denver. As part of the restructuring, the company will close three call centers in California and move those positions into call centers it operates in Colorado, Minnesota, Oregon, Texas, Utah and Washington.
"We are moving from a model where we operated call centers that served specific regions to those focused on key customer services. We are investing in these centers with training, tools and other resources so we have a concentration of expertise to serve our customers better," Parsons said. "These centers of excellence have been created to enhance the customer experience so they get faster response to their call. It is a result of direct feedback from customers who said they wanted a uniquely qualified employee to handle their request."
Comcast also is adding 250 employees to its Denver call center, which is one of four centers specializing in repair calls. The restructuring will not change the number of employees at a center the company operates in Centennial that specializes in calls for business services, Parsons said.
Comcast also employs another 200 in the Springs handling installation, repair, network operations, sales and marketing and administrative support for its television, Internet access, telephone, home security and business services, she said.
The new positions at the Springs call center are full-time jobs and have a starting wage of $12 an hour with health, life and disability insurance, 401(k) retirement savings plan with employer match, tuition reimbursement and an employee stock purchase plan. Applicants must have a high school diploma or equivalent, basic computer skills and six months of customer service or sales experience, though two years of sales or call center experience is preferred. To apply, go to www.comcast.com/careers.
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