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Coveo for Salesforce Adds Dropbox -- Salesforce Users Gain Contextually Relevant Insight Directly Within Salesforce User Interface
QUEBEC, Sep 25, 2012 (MARKETWIRE via COMTEX) --
-- Coveo today announced the addition of online storage and file-sharing
service Dropbox to the diverse systems from which Coveo for
Salesforce, launched earlier this month, can draw contextually
relevant data without requiring users to leave the Salesforce
environment.
-- Coveo for Salesforce instantly indexes data from Dropbox in addition
to numerous other systems including the Salesforce platform, Twitter,
SharePoint, Exchange, Lithium, Gmail and more, all from directly
within the Salesforce user interface. Additionally, Coveo for
Salesforce brings together information from across the Salesforce
infrastructure, including Service Cloud and Sales Cloud, and
Salesforce Knowledge. The company has plans to add Chatter and
Chatterbox soon.
-- Coveo for Salesforce places the power of a highly advanced,
intelligent indexing engine in the hands of Salesforce end users for
the first time. More powerful than federated search, this technology
understands what users are working on and automatically recommends
related content from across the Salesforce platform and beyond. Coveo
for Salesforce recommends information about similar customers, similar
cases and their resolutions, content such as email conversations,
related community and social media discussions, along with both
internal and external experts who can help sell, and solve customer
issues. From within the Salesforce interface, users can open a full
page search interface that enables them to dive deeply into a number
of different business parameters. It is easily activated in the cloud
by end users and administrators, and is available as a limited free
trial.
Quotes:
-- Laurent Simoneau, Founder, President and CTO, Coveo: "Coveo fills a
significant role for Salesforce users by bringing together information
from both across the Salesforce infrastructure and outside of it,
directly in the Salesforce UI. This creates tremendous opportunity to
boost sales and customer support by providing highly relevant,
intelligent knowledge in real time, regardless of its location.
Dropbox is a great addition to our solution and more systems will be
added quickly."
About Coveo
Coveo transforms users' and companies' ability to gain the
right insight every time from overwhelming amounts of diverse,
unstructured and structured data across all systems -- on-premise, in
the cloud and in social channels. This enables more efficient
customer service, increased sales, shorter sales cycles, faster
innovation for better product development and increased
profitability. Coveo's advanced, unified indexing technology securely
connects with and crawls all systems to create a virtual integration
layer, by federating and normalizing structured and unstructured
information.
The Company's three lines of business bring relevant insight to CRM
and Contact Centers for sales & service, WCMs for one-to-one
marketing, and Enterprise Content for engineering and operations.
Coveo role-based Insight Consoles(TM) provide advanced navigation
into consolidated, correlated information mashups, within any
application, including Coveo for Salesforce. Among Coveo's more than
400 customers are CA Technologies, YUM! Brands, GEICO and Boston
Children's Hospital. For more information, visit www.coveo.com,
follow us on Twitter @coveo or like us on Facebook.
Editorial Contacts:
Jessica Hohn-Cabana
Coveo
418-263-1111 x233 Office
508-353-3454
jcabana@coveo.com
Ann Shannon
PAN Communications
617-502-4300
prcoveo@pancomm.com
SOURCE: Coveo
mailto:jcabana@coveo.com
mailto:prcoveo@pancomm.com
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