OpenSpan Solutions Gets 2 TMC Labs Innovation Awards
Sep 21, 2012 (Close-Up Media via COMTEX) --
OpenSpan, Inc., a provider of user process analytics, optimization and automation solutions, announced that TMC, a global, integrated media company, has named OpenSpan Desktop Analytics and OpenSpan Desktop Automation winners of the 2012 TMC Labs Innovation Awards presented by TMC's CUSTOMER magazine.
"With revenue growth and cost containment taking center stage among management priorities, customer contact centers are looking for ways to boost performance and efficiency," said Anna Convery, Executive Vice President for OpenSpan. "Several hundred thousand customer-facing workers around the globe are more productive and better able to deliver world-class customer service today through improvements made using OpenSpan solutions. Our independent assessments continue to show that our customers achieve as much as a 21 percent lift in overall productivity within the first year," Convery said.
According to a release, OpenSpan's Desktop Analytics and Desktop Automation solutions were designed to help contact centers improve call center performance, while leveraging existing personnel, processes and IT investments.
"Congratulations to OpenSpan for being granted these 2012 TMC Labs Innovation Awards. OpenSpan Desktop Automation and OpenSpan Desktop Analytics were selected for demonstrating innovation, superior quality and unique features which have had a positive impact on customer related technologies," said Tom Keating, CTO and TMC Labs Editorial Director.
"OpenSpan has proven that these call center solutions are truly innovative, and have made advancements in the customer experience industry," added Rich Tehrani, CEO, TMC. "We're pleased to recognize these outstanding achievements with TMC Labs Innovation Awards this year."
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