TrustedTPV(TM) Announces 2nd Verification Call Center
SEVERNA PARK, Md., Sept. 20, 2012 /PRNewswire via COMTEX/ --
TrustedTPV, the premiere provider of third party verification services, today announced that its second live operator TPV site is setup and taking calls. The Pennsylvania call center is exactly 1000 miles away from TrustedTPV's current facility in central Florida.
TrustedTPV's live operator verification utilizes an architecture that is unique in the industry. All calls originate in our fully redundant technology center in upstate New York. All scripts, databases, recordings and other data originate there and then are sent to one of the call centers. Under normal circumstances, calls are shared equally between the two sites but we can alter that mix based on performance and we can do so on a client by client basis. Most importantly, in the highly unlikely event that one call center cannot accept calls, 100% of all verification traffic is automatically routed to the other center until the issue is resolved.
The result is a live operator TPV platform that gives energy marketers the maximum amount of redundancy, while still providing a cost effective solution. Two call centers in two different states utilizing two different networks; both processing the same verifications.
"TrustedTPV was built on the premise of having the best technology, and the best prices, in the industry," said Larry Leikin, Vice President, Sales for TrustedTPV. "With the addition of our second call center, we look forward to bringing the most advanced solution to the live operator side of our business."
"There is only one thing that could make TrustedTPV's live operator verification service better," said Ilan Weizman, Director of Marketing at HIKO Energy. "and that would be the added redundancy that a second call center would provide."
"TrustedTPV has always been known for their excellent customer service," said Bill Siveter, President & CEO of Platinum Advertising. "That is especially important when it comes to door to door sales. In my opinion, TrustedTPV provides the best live operator verification in the business."
TrustedTPV was formed in 2009 by three third party verification industry veterans. The company provides third party verification services to the competitive energy and telecommunications industries. TrustedTPV offers both automated as well as live operator third party verification, making it ideal for telemarketing, door to door and web-based marketers.
Contact: Larry Leikin
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