Five9 Adds Eric Merritt as Lead Architect
Sep 20, 2012 (Close-Up Media via COMTEX) --
Eric Merritt has joined Five9, Inc., a provider of cloud-based contact-center software, as Lead Architect.
"We are excited to have Eric join the Five9 team. His unparalleled expertise in creating highly scalable and reliable systems is ideal for our enterprise clients who rely on Five9's cloud-based software to run their mission-critical contact centers," said Mike Burkland, president and CEO, Five9
According to a release, Merritt is an authority on Erlang, the highly scalable programming language used for maximum performance, scalability and uptime in mission-critical cloud applications.
Five9 cloud-based call center solutions offer all the benefits of software delivered as a service, including:
-Provisioning a call center (complete with new phone numbers if necessary) in 48 hours.
-Keeping a call center running 24/7 at the highest level of reliability.
-No capital costs, no expensive infrastructure, and no leased phone lines.
-Flexibility to make quick changes in agent staffing for peak times, seasonal campaigns, remote agents, outsourcing, and off-shoring.
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