Frost and Sullivan Awards Avaya for Inbound Contact Center Routing Systems
Sep 19, 2012 (Close-Up Media via COMTEX) --
Avaya announced that it has received the Frost and Sullivan 2012 North American Market Share Leadership Award in Inbound Contact Center Routing Systems.
According to a release, the award is based on Frost and Sullivan's Best Practices research and given to the company that has demonstrated excellence in capturing the highest market share within its industry, and recognizes leadership in terms of revenues or units, as specified.
"Avaya Customer Experience Interaction Management solutions help enterprises redefine their customers' experience with innovations that enable companies to be where their customers are, offer diverse avenues that lead back to their business and streamline the process for both the agent and customer to achieve fast, first-call resolution in a cost-effective way," said Christine Viera, vice president, Product Management - Contact Center Solutions, Avaya.
Avaya is a provider of business collaboration and communications solutions.
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