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VirtuOz Wins a Gold Stevie(R) Award and Selected for People's Choice Award for Its Intelligent Virtual Agent Solution
EMERYVILLE, CA, Sep 18, 2012 (MARKETWIRE via COMTEX) --
VirtuOz, Inc., the leading provider of intelligent virtual agents
(IVAs) for online marketing, sales, and support, today announced they
won a Gold Stevie(R) Award in the 7th annual American Business
Awards(SM) in the relationship management category. In addition, the
company was awarded the People's Choice Award, which was determined
by 98,000 public votes.
The need to address the 24/7 demands of today's digital customer has
relegated customer satisfaction to the top of the business priority
list. As a result, companies are looking for solutions such as IVAs
that are aimed at providing high-touch engagement, available 24/7 and
at a cost effective price point.
"These most recent accolades underscore the market need for a new
engagement solution, powered by a conversational interface, that
redefines digital customer relationships," said Alex LeBrun, CEO and
president of VirtuOz. "We are honored to win both a Stevie Award and
a People's Choice Award. We also applaud the efforts of our
innovative customers whose vision and partnership have been
monumental in helping us develop our groundbreaking virtual agent
solutions."
Stevie Awards were presented in over 40 categories including Best
Overall Company of the Year, Executive of the Year, and Corporate
Social Responsibility Program of the Year. More than 2,600 entries
from companies of all sizes and in virtually every industry were
submitted for consideration.
In addition to peer-review judging where more than 200 executives
across the country participated in the judging process to determine
the Finalists and Stevie Award winners, every new product or service
nominated in The American Business Awards was automatically included
in voting for the People's Choice Stevie Awards for Favorite New
Products.
Additional details about The American Business Awards and the list of
Finalists and Stevie Award winners are available at
www.stevieawards.com/aba.
About VirtuOz
VirtuOz is the leader in Digital Customer
Relationships, enabling large and mid-market enterprises to use
Intelligent Virtual Agents to provide world-class online marketing,
sales, and support channels, ensuring a high quality user experience
while improving operational performance. Recognized by CRM Idol 2012,
the American Business Awards, Best in Biz, Network Products Guide and
the TiE50 Awards, the company's award winning intelligent virtual
agents offer companies a new channel for online self-service that
delivers the best possible customer experience at one-tenth the cost
of traditional channels. VirtuOz solutions combine best-in-class
virtual agent solutions with best practices across agent development,
deployment, and optimization to deliver predictable and measurable
results. Intelligent virtual agents are predicted to become the new
standard for customer interaction in the next few years. VirtuOz
leads the market for successful use of intelligent virtual agents,
having processed over 166 million conversations on behalf of its
customers in 2011 and with the largest number of live enterprise
intelligent virtual agents for Global 2000 companies including
PayPal, Michelin, SFR, GameFly, and Symantec. More information about
VirtuOz can be found at www.virtuoz.com.
About The Stevie Awards
Stevie Awards are conferred in four
programs: The American Business Awards, The International Business
Awards, The Stevie Awards for Women in Business, and the Stevie
Awards for Sales & Customer Service. Honoring companies of all types
and sizes and the people behind them, the Stevies recognize
outstanding performances in the workplace worldwide. Learn more about
The Stevie Awards at www.stevieawards.com.
Supporting sponsors of The 2009 American Business Awards include High
Performance Technologies Inc., John Hancock, LifeLock, RCN
Corporation, Softpro, and Ultimate Software. Media sponsor is the
Business TalkRadio Network. Localization partner of the 2009 Stevie
Awards is Lionbridge.
VirtuOz is a trademark of VirtuOz, Inc. All other company and product
names are trademarks or registered trademarks of their respective
holders.
For press inquiries:
Aimee Quemuel
Codey Communications
(415) 753-9005
Email Contact
SOURCE: VirtuOz
http://www2.marketwire.com/mw/emailprcntct id=760FB417BD6772A9
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