China E-Port Upgrades to BMC Software
Sep 17, 2012 (Close-Up Media via COMTEX) --
China E-Port, an integrated information platform that facilitates trade and paperless customs clearance, improved efficiency and reduced costs in its data center with Business Service Management (BSM) solutions from BMC Software.
"With the deployment of BMC's BSM solutions, we built a unified and much improved monitoring interface and event management interface, as well as automated process management and configuration management," said Hongjian Tao, head of data center operation at China E-Port. "In the meantime, aligning with E-Port's business application systems, we added the Business Impact View, which allows the display of all monitoring indicators, and dramatically improves the operation and management service level from IT service management to business service management."
According to a release, China E-Port links multiple government departments, transport companies and banks, as well as importers and exporters. It stores import and export information, capital flow information, and data relating to the flow of goods in and out of China. The service provides paperless customs declarations, facilities online payments, foreign exchange verification and export tax rebates.
Using BMC, the company said, the China E-Port data center integrates system monitoring and the service help desk in a single platform, creating a central, standardized solution that is able to handle the daily operations and management of the IT systems. According to Hongjian Tao, the move to an automated monitoring and Business Service Management platform delivers "a fundamental change to China E-Port's IT operations and management service."
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