Fonality Launches New Voice Recognition Technology
Sep 17, 2012 (Close-Up Media via COMTEX) --
Fonality, a business phone and contact center solution provider dedicated to serving small and mid-sized businesses (SMBs) in the cloud or on-premise, announced the general availability of Fonality Voicemail Transcription service.
According to a release, this is the second release in the Fonality 5 innovation series - a rollout of new features and products coming over the next few months to help growing SMBs enhance productivity, communicate more efficiently and reduce costs.
This fully automated voice recognition technology allows users to read voice messages in English or Spanish through email or SMS text on multiple devices, including PCs/Macs, smartphones and tablets. It is available across the entire Fonality product line, whether the system is hosted in the cloud or on-premise.
"Listening to a voicemail is generally considered a time disruptor," said Rick Bushell, Fonality CTO. "Texting and instant messages are quickly becoming the primary vehicles to correspond with colleagues and customers. With the ability to check voicemails on a customer's own terms by simply reading an email or text, workflow and priorities are far less likely to be interrupted. The Fonality Voicemail Transcription feature enables customers to stay productive and focused on what matters most to them."
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