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China E-Port implements BSM solutions from BMC Software
[September 14, 2012]

China E-Port implements BSM solutions from BMC Software

Sep 14, 2012 (Datamonitor via COMTEX) -- BMC Software, Inc, a provider of business management software, has announced that China E-Port, an integrated information platform that facilitates trade and paperless customs clearance, has improved efficiency and reduced costs in its data center with BMC Software's business service management, or BSM, solutions.

China E-Port links multiple government departments, transport companies and banks, as well as importers and exporters. It stores import and export information, capital flow information, and data relating to the flow of goods in and out of China. The service provides paperless customs declarations, facilities online payments, foreign exchange verification and export tax rebates.

Previously, the IT staff of China E-Port data center processed large numbers of monitoring messages with multiple tools. The monitoring and maintenance processes were largely manual, opening the door to errors and oversights. China E-Port recognized the need for a service management solution that would enhance productivity by supporting quick and precise decision making, as well as providing IT updates that align with pre-defined key performance indicators.


After a comprehensive evaluation, China E-Port decided to adopt BMC's business service management platform. BMC's solution provided the ability to directly associate IT issues with business impact, allowing IT workflow priorities to be aligned with business needs. Besides providing IT professionals with the insight they need, the BMC solution is credited with improving the user experience and enhancing service levels.

Using BMC, the China E-Port data center integrates system monitoring and the service help desk in a single platform, creating a central, standardized solution that is able to handle the daily operations and management of the IT systems. According to Hongjian Tao, the move to an automated monitoring and business service management platform delivers a fundamental change to China E-Port's IT operations and management service.

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