|[September 13, 2012]
Interactive Intelligence Receives Frost & Sullivan's Company of the Year, Contact Center Systems North America, 2012 Award
INDIANAPOLIS --(Business Wire)--
For the third consecutive year, Frost & Sullivan (News - Alert) has honored Interactive
Intelligence Group Inc. (Nasdaq: ININ) with its Company
of the Year, Contact Center Systems North America, 2012 award.
The Frost & Sullivan contact
center award is based on objective research backed by its decision
support matrix methodology. This methodology ensures all vendors are
objectively assessed on the following measures: (1) Growth strategy
excellence; (2) Growth implementation excellence; (3) Degree of
innovation with products and technologies; (4) Leadership in customer
value; and (5) Leadership in market penetration. Each measure is
weighted evenly and scored on a scale of one to 10.
Interactive Intelligence (News - Alert) beat out its top two competitors* in the final
assessment with an average overall score of 8.8, compared to 8.4 and
Interactive Intelligence received a top score of nine among its
competitors on the customer value measure.
"While others in the contact center space have sought to be visionary in
their approach to product development, visionary for Interactive
Intelligence has meant consistent, stable, and well thought-out, which
has resonated with customers nd enabled Interactive Intelligence to
develop a large and loyal install base," said Frost & Sullivan principal
analyst, Nancy Jamison.
Interactive Intelligence received a perfect "10" when assessed for its
growth strategy excellence.
"One of the hallmarks of Interactive Intelligence's growth strategy has
been consistency," Jamison said. "While the company had success in all
growth markets, it's important to note that Interactive Intelligence
grew in the three segments where the majority of its top-tier
competitors struggled: inbound, outbound, and IVR."
Frost & Sullivan also cited Interactive Intelligence's success in the
cloud-based communications-as-a-service market as a key component of its
"Interactive Intelligence also jumped in front of its rivals in the
cloud market with CaaS," Jamison said. "Its leading competitors are
either selling their applications to hosted providers or have not made a
public entry into this market. In many respects, Interactive
Intelligence has taken the same bold leap into the marketplace with CaaS
as it did with its PC-based routing versus proprietary hardware ACDs
nearly two decades ago."
In conclusion, Frost & Sullivan credits Interactive Intelligence's
leading performance to its constant innovation.
"Developing innovative, attention-grabbing customer engagement solutions
has been the hallmark of Interactive Intelligence since its founding in
1994," Jamison said. "The firm has set a course that its competitors
have followed, and in doing so it has achieved considerable marketplace
To read the complete Frost & Sullivan report that announces the
Interactive Intelligence Company of the Year, Contact Center Systems
North America, 2012 award, visit http://www.inin.com/resources/ProductLiterature/Frost-and-Sullivan-Award.pdf.
*To remain unbiased and protect the interests of vendors reviewed,
Frost & Sullivan does not disclose the names of finalists.
About Interactive Intelligence
Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global provider
of contact center automation, unified communications, and business
process automation software and services. The company's unified IP
business communications solutions, which can be deployed on-premise or
via the cloud, are ideal for industries such as financial services,
insurance, outsourcers, collections, and utilities. Interactive
Intelligence was founded in 1994 and has more than 4,500 customers
worldwide. The company is among Forbes Magazine's 2011 Best Small
Companies in America and Software Magazine's 2011 Top 500 Global
Software and Service Providers. It employs more than 1,000 people and is
headquartered in Indianapolis, Indiana. The company has offices
throughout North America, Latin America, Europe, Middle East, Africa and
Asia Pacific. Interactive Intelligence can be reached at +1 317.872.3000
or firstname.lastname@example.org; on the Net: www.inin.com.
This release may contain certain forward-looking statements that involve
a number of risks and uncertainties. Factors that could cause actual
results to differ materially are described in the company's SEC (News - Alert) filings.
Interactive Intelligence is the owner of the marks INTERACTIVE
INTELLIGENCE, its associated LOGO and numerous other marks. All other
trademarks mentioned in this document are the property of their
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