Calabrio Gears Up for 2nd Annual User Conference
Sep 13, 2012 (Close-Up Media via COMTEX) --
Calabrio, Inc., a provider of contact center workforce optimization and analytics software, announced that many of its members will convene in Phoenix, Ariz., this week for "One Hot Event," Calabrio's 2nd Annual User Conference.
According to a release, attendees will learn the latest news and roadmaps for Calabrio's One workforce optimization software suite, including the newly released Calabrio Speech Analytics as a fully-integrated application. Members will receive exclusive training, network with peers and collaborate on best practices and tips.
The Calabrio User Group (CUG) is a knowledge community that offers Calabrio customers the opportunity to learn about the latest Calabrio product updates and announcements, share personal ideas and experiences to influence the direction of future products, and exchange ideas and techniques with their CUG peers to maximize investments.
"At Calabrio, we consider our customers' insight and experience to be a vital resource in developing smart contact center solutions that are user-centric," said Tom Goodmanson, president and CEO of Calabrio. "Not only does our User Group provide our customers with access to others with similar environments and business challenges, but it offers them a direct link to Calabrio's executive team, providing a shared understanding of their evolving business and technology challenges so we can help simplify them."
During the 2012 Annual User Conference, Calabrio will welcome Paul Stockford, president of Saddletree Research, for a keynote address on the evolution of customer interaction dynamics and the crucial role that analytics and Web 2.0-based tools will play in allowing contact centers to keep pace. John Hernandez, VP & general manager of Collaboration Business Applications at Cisco, will speak on contact center trends and the required evolution of collaboration channels and technology for businesses to remain efficient and competitive.
Attendees will also have the opportunity to attend customer-led technical and business workshops focused on contact center recording capture architectures, business intelligence, and best practices for leveraging Calabrio software. Participating Calabrio customer session leaders include Allianz, AAA of Western and Central New York, Republic Services and Polaris. Additionally, attendees will visit a local customer's training center to see first-hand how Calabrio products are being leveraged and receive exclusive training sessions and administration tips.
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