|[September 12, 2012]
Voice Analysis Application to Feature Hosted Option
BUFFALO, N.Y. & MAYS LANDING, N.J. --(Business Wire)--
Communications and Global
Connect announced today their partnership to offer Castel Detect™
Voice and Speech Analysis through the Global Connect (News - Alert) hosted GC1 Peak
Dialer. This new integrated solution will be available in mid Q1 2013 to
call centers looking for a hosted dialer and word/speech analysis
"Both companies are committed to delivering innovative solutions to
market," says Rachid Cheaib, Castel's (News - Alert) CEO. "This partnership brings two
incredibly talented organizations together to reease an immediate voice
and speech analysis product in a multi-tenant hosted dialer environment."
"By integrating Castel Detect™ with Global Connect's cloud based GC1
Peak Dialer, we're launching a competitive and affordable option for the
middle market call centers," said Darrin Bird, Global Connect's COO.
"Castel Detect™ and GC1 Peak Dialer are innovative product offerings and
both companies are excited to expand their capabilities and offerings to
their existing and new customers."
About Castel: Headquartered in Buffalo, N.Y., Castel
Communications, LLC is a market leader in delivering cutting-edge call
center solutions for leading financial institutions, collection agencies
and telemarketing organizations across the globe. For more information
about Castel products and services, call 800-657-8215, or visit www.castel.com.
About Global Connect: Headquartered in Mays Landing, N.J., Global
Connect, LLC is the industry's leading provider of cloud-based dialing
and communication services to businesses across the globe or could say
through out the world. For more information on Global Connect, call
1-888-421-4151 or visit www.gc1.com
in the United States or www.gc1.ca
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