TMCnet News
Voice Analysis Application to Feature Hosted OptionBUFFALO, N.Y. & MAYS LANDING, N.J. --(Business Wire)-- Castel Communications and Global Connect announced today their partnership to offer Castel Detect™ Voice and Speech Analysis through the Global Connect (News - Alert) hosted GC1 Peak Dialer. This new integrated solution will be available in mid Q1 2013 to call centers looking for a hosted dialer and word/speech analysis solution. "Both companies are committed to delivering innovative solutions to market," says Rachid Cheaib, Castel's (News - Alert) CEO. "This partnership brings two incredibly talented organizations together to reease an immediate voice and speech analysis product in a multi-tenant hosted dialer environment." "By integrating Castel Detect™ with Global Connect's cloud based GC1 Peak Dialer, we're launching a competitive and affordable option for the middle market call centers," said Darrin Bird, Global Connect's COO. "Castel Detect™ and GC1 Peak Dialer are innovative product offerings and both companies are excited to expand their capabilities and offerings to their existing and new customers." About Castel: Headquartered in Buffalo, N.Y., Castel Communications, LLC is a market leader in delivering cutting-edge call center solutions for leading financial institutions, collection agencies and telemarketing organizations across the globe. For more information about Castel products and services, call 800-657-8215, or visit www.castel.com. About Global Connect: Headquartered in Mays Landing, N.J., Global Connect, LLC is the industry's leading provider of cloud-based dialing and communication services to businesses across the globe or could say through out the world. For more information on Global Connect, call 1-888-421-4151 or visit www.gc1.com in the United States or www.gc1.ca in Canada.
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