Astea unveils cloud-based service management and mobility solution
Sep 12, 2012 (Datamonitor via COMTEX) --
Astea International Inc, a provider of service lifecycle management and mobility solutions, has unveiled a cloud-based service management and mobility solution, Astea ServiceVision, which is tailored for small to midsize businesses.
Astea ServiceVision provides functionality at a low-cost, subscription-based price model with implementations measured in weeks instead of months. Astea ServiceVision includes capabilities such as managing customers, equipment, contracts and warranties; advanced scheduling; parts and logistics management; work order management; customer self-service; advanced analytics; collaboration and social media tools, and cutting-edge mobility that will work in both connected and disconnected modes.
According to the company, this comprehensive cloud offering helps small and midsize companies streamline and automate business processes, improve compliance with service level agreements, and synchronize customer touch points for increased customer satisfaction.
It transforms a disconnected, paper-based service business into a real-time service area network that incorporates standardized, best-practice processes. By seamlessly connecting the call center, back-office, and field technicians for flawless execution, ServiceVision lowers service costs and improves profitability.
"We recognize that small to midsized companies do not have the IT infrastructure or financial resources, like their larger-sized competitors, to implement and maintain service management and mobility solutions to stay competitive. This new offering demonstrates our commitment to delivering our robust, proven solutions to customers of any size, enabling organizations to optimize service resources and standardize processes to improve revenue, profitability, and customer satisfaction," stated Zack Bergreen, CEO of Astea International.
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