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LifeLong Medical Care Heals Communications With Toshiba's IP Business Telephone Systems
IRVINE, CA, Sep 11, 2012 (MARKETWIRE via COMTEX) --
Toshiba America Information Systems Inc., Telecommunication Systems
Division (Toshiba) -- www.telecom.toshiba.com, has helped LifeLong
Medical Care connect the employees and patients of its network with
Toshiba's IPedge(R) and Strata(R) CIX(TM) IP and converged business
telephone systems. Founded in 1976, California-based LifeLong Medical
Care is a dynamic nonprofit community organization with locations in
Alameda, Contra Costa and Marin counties. LifeLong provides
approximately 233,720 health care visits annually to more than 41,000
individuals of all ages, many with complex health conditions.
Managed by Betsy Ami, IT director, and Phillip Klatt, IT manager,
LifeLong's Toshiba business telephone system helps meet their
communication objectives, including:
-- Centralize telephony applications, including voice mail, call center
and system administration;
-- Network all locations together over IP for easy extension dialing and
eliminate long distance between locations;
-- Provide an affordable and reliable telephone solution;
-- Allow a mix of IP and digital telephones;
-- Effectively handle more than 1,000 incoming calls every day;
-- Facilitate remote centralized administration for all locations; and
-- Support LifeLong's mission to provide the highest possible quality of
service to its patients and their families.
LifeLong's Authorized Toshiba Dealer, ATS Communications Inc. of
Concord, Calif., installed and provides service support for the
system. Sanford Gladding, sales manager of ATS Communications, said,
"With Toshiba's migration promise to 'Leave no customer behind,'
Toshiba's IPedge and Strata CIX meet LifeLong's communications needs
both today and into the future." ATS Communications has been an
Authorized Toshiba Dealer since 1988.
Solution: Toshiba Provides the Best of Both Worlds -- IP and Digital
Converged Communications
Installed by ATS Communications, LifeLong's Toshiba business
telephone system consists of both pure IP and IP converged systems
for the best of both worlds, including:
-- One IPedge EP business telephone system;
-- Four Strata CIX670 business telephone systems;
-- Four Strata CIX100 business telephone systems;
-- Strata Net networking, which connects the locations to each other via
IP;
-- Nearly 900 ports;
-- More than 600 Toshiba IP and digital telephones across the network;
-- Toshiba SoftIPT(R) softphones for mobile workers;
-- For unified communications, two Strata MAS systems: one with auto
attendant, Unified Messaging, and voice mail, and the other for
Toshiba's Strata ACD and TASKE call center solutions for LifeLong's
call center with four groups and 15 agents; and
-- Network eManager(R) for centralized remote management of all
systems in all locations.
Result #1: Centralized System Reduces Costs, Improves Productivity
Toshiba met LifeLong's requirement for a centralized system with
shared applications across all locations, including voice mail, call
center and remote system management. Using Toshiba's Network eManager
remote administration tool, LifeLong's IT staff can now remotely
manage the entire telephone system from their desktop or laptop
computers.
Result #2: Seamlessly Networked Systems Deliver Low-Cost
Communication
LifeLong's locations are seamlessly networked via IP using Toshiba's
Strata Net IP networking solution. Networking the systems enables
direct extension dialing and call transfers between the locations,
helping reduce long distance charges by thousands of dollars every
month. And, it's helped improve communication between both the
internal staff and their patients.
Result #3: IP Phones Reduce Cabling Costs by 50 Percent
Utilizing IP telephones has helped LifeLong cut its cabling costs for
their new construction in West Berkeley by 50 percent. As well,
during construction, IP telephones have enabled staff to move easily
and take their IP telephones with them.
Bottom Line: A Centralized Business Telephone System That Saves Costs
and Improves Communication
Toshiba's IPedge and Strata CIX telephone systems have met LifeLong's
communications objectives, including:
-- Centralized applications;
-- Networking over IP;
-- Cost savings of more than $2,500 per month by eliminating toll charges
between networked locations;
-- Use of IP telephones, which allows LifeLong's floating staff members
to take their telephones with them as they move between locations;
-- Improved routing of patient calls to the right call center group and
agent;
-- Ability to grow the system by adding IP or converged solutions and IP,
digital or mobile endpoints;
-- Centralized, remote administration of the entire system, which reduces
time to make changes while decreasing the need for costly service
calls; and
-- Standardization on a single vendor platform for all locations.
"Together, Toshiba and ATS Communications delivered on our primary
goals of centralized applications, IP networking between all
locations, and the ability to do remote system administration. With
Toshiba and ATS, we have a winning combination," said Betsy Ami, IT
director, LifeLong Medical Care.
"Our Toshiba business telephone system is extremely reliable and easy
to use, allowing us to focus on our patients and staff while
providing the best communications solutions possible," added Phillip
Klatt, IT manager, LifeLong Medical Care.
For an Authorized Toshiba Dealer, visit: www.telecom.toshiba.com
About Toshiba America Information Systems Inc. (TAIS)
Headquartered
in Irvine, Calif., TAIS is comprised of three business units: Digital
Products Division, Imaging Systems Division, and Telecommunication
Systems Division. Together, these divisions provide digital products,
services and solutions, including industry-leading portable
computers; televisions, TV/DVD Combination products, Blu-ray Disc and
DVD products, and portable devices; imaging products for the
security, medical and manufacturing markets; and IP business
telephone systems with unified communications, collaboration and
mobility applications. TAIS provides sales, marketing and services
for its wide range of products in the United States and Latin
America. TAIS is an independent operating company owned by Toshiba
America Inc., a subsidiary of Toshiba Corporation.
About Toshiba
Toshiba is a world-leading diversified manufacturer,
solutions provider and marketer of advanced electronic and electrical
products and systems. Toshiba Group brings innovation and imagination
to a wide range of businesses: digital products, including LCD TVs,
notebook PCs, retail solutions and MFPs; electronic devices,
including semiconductors, storage products and materials; industrial
and social infrastructure systems, including power generation
systems, smart community solutions, medical systems and escalators &
elevators; and home appliances. Toshiba was founded in 1875, and
today operates a global network of more than 550 consolidated
companies, with 202,000 employees worldwide and annual sales
surpassing 6.1 trillion yen (US$74 billion). Visit Toshiba's Web site
at www.toshiba.co.jp/index.htm
Copyright 2012 Toshiba America Information Systems Inc. All rights
reserved. All product, service and company names are trademarks,
registered trademarks or service marks of their respective owners.
Information including, without limitation, product prices,
specifications, availability, content of services, and contact
information is subject to change without notice.
Image Available: http://www2.marketwire.com/mw/frame_mw attachid=2088814
Toshiba PR Contact:
Teri Sawyer
T&Co.
714-536-8407
Email Contact
SOURCE: Toshiba America Information Systems Inc., Telecommunication Systems Division
http://www2.marketwire.com/mw/emailprcntct id=EF0BF153BE6B0CCE
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