[September 11, 2012]

CUSTOMER WIN: Infoplex to Implement BMC Software's Business Service Management Platform

Leading Australian Cloud Services provider, Infoplex, has selected BMC Software (NASDAQ: BMC) to implement a comprehensive Business Service Management (BSM) platform. The decision came after a rigorous competitive review by the Australian company, which provides technology services to more than 120 enterprise and corporate customers.

Infoplex embarked on a journey to transform its IT environment that required a single integrated IT management solution. The company selected BMC's BSM platform to monitor its customers' critical business applications, and provision cloud services and the systems that support them. BSM provides businesses with a single, integrated IT automation and management platform.

"Our goal at Infoplex is to help our customers improve the performance of their mission-critical applications and deliver real business impact beyond simple cost containment," said Aakash Gandhi, chief technology officer at Infoplex. "BMC's BSM platform will allow our customers to quickly provision and continuously monitor the performance of their IT environment, as well as rapidly adjust and otherwise scale their server environment based on business requirements."

BMC's single integrated platform provides significant out-of-the-box capability, requiring minimum customization in order to begin delivering value to the business. This makes it possible for customers like Infoplex to improve their overall customer service by reducing risk and eliminating costs to continuously maintain the platform.

"Unlike offerings from other IT vendors, BMC Cloud Lifecycle Management and BMC Cloud Operations Management address a broad combination of hardware, software and virtualization offerings to provide a flexible approachto cloud computing," said Gandhi. "BMC's software allows us to manage a heterogeneous environment in the broadest sense of the word. We can leverage all of our physical, virtual, SaaS (News - Alert) and cloud assets fully, managing them as one environment. This is true heterogeneity, and this is where the market is going. BMC achieves this through its Business Service Management platform in powerful ways that no other vendor can match."

BMC Services will work in close partnership with Infoplex to deliver the implementation and ensure the company achieves the right business outcomes from the technology and deliver value to Infoplex's fast growing customer base. The company expects to start realizing the benefits and return on investment next quarter and will jointly develop, market and implement packaged and custom BSM solutions.

"Infoplex has a strong culture of innovation and a focus on excellence, and BMC is privileged to be able to support them in this process," said Chip Salyards, BMC's vice president in Asia Pacific. "Combining the benefits of building and running clouds with effective IT management increases efficiencies, and in turn, improves the quality of service Infoplex can provide its customers and reduce the cost of delivering critical business applications."

For more information, please visit the following resources:

• Read an article about Infoplex written by The Australian here
• Read an article about Infoplex written by ITWire here
• BMC Business Service Management
• Follow @bmcsoftware and @ITSM_Guy on Twitter (News - Alert)
• Become a fan of BMC on Facebook

Business Runs on IT. IT Runs on BMC Software (News - Alert).

Business runs better when IT runs at its best. That's why more than 20,000 IT organizations - from the Global 100 to the smallest businesses - in over 120 countries rely on BMC Software (NASDAQ: BMC) to manage their business services and applications across distributed, mainframe, virtual and cloud environments. With the leading Business Service Management platform, Cloud Management, and the industry's broadest choice of IT management solutions, BMC helps customers cut costs, reduce risk and achieve business objectives. For the four fiscal quarters ended June 30, 2012, BMC revenue was approximately $2.2 billion.

BMC, BMC Software, and the BMC Software logo are the exclusive properties of BMC Software, Inc., are registered with the U.S. Patent and Trademark Office, and may be registered or pending registration in other countries. All other BMC trademarks, service marks, and logos may be registered or pending registration in the U.S. or in other countries. All other trademarks or registered trademarks are the property of their respective owners. © Copyright 2012 BMC Software, Inc.

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