|[September 11, 2012]
SundaySky Delivers Personalized Video Communications for HP Exstream Enterprise Customers
NEW YORK --(Business Wire)--
the creator of SmartVideo,
announced today at the 2012 HP
Exstream Americas User Conference that it has formed an agreement
with HP to deliver personalized, real-time video experiences to HP
Exstream enterprise customers.
With the deployment of SundaySky's SmartVideo (News - Alert) technology, HP Exstream
customers can now address the complexity of delivering multichannel
communications with engaging, personalized video related to onboarding,
bills and statements, renewals, targeted marketing offers and more.
"HP Exstream and SundaySky are strongly committed to delivering
compelling consumer experiences across the entire customer lifecyce,"
said Jim Dicso, president and chief revenue officer of SundaySky. "We
are delighted to be partnering with HP to expand SundaySky's SmartVideo
footprint not only through new delivery mediums, but also into new
customer-centric industries, such as financial services, insurance and
SmartVideo technology ensures customer account information is easy to
understand by presenting order status, usage details, payment history,
as well as education on value-added products and services, in a narrated
video that showcases relevant, real-time information that is
personalized to the individual. HP Exstream enterprise customers can now
present SmartVideos via email, smartphone, tablet, and Web portals.
Companies that leverage SmartVideo experience:
Increased customer satisfaction and loyalty;
Decreased customer service costs due to fewer and shorter call center
Achieved higher rates of conversion to such services as automatic bill
pay, paperless statements, and online account registration.
"Enterprises are seeking creative ways to personalize customer
communications for increased loyalty and satisfaction," said Patrick
Kehoe, director of Exstream Product Management, HP. "Through our
strategic alliance with SundaySky, HP Exstream continues to empower
businesses to make the most of every customer touch point throughout
each stage of the customer lifecycle."
is the creator of SmartVideo,
a newer, better, smarter way of using video to communicate with
prospects and customers. SmartVideo delivers a compelling, personalized,
real-time video experience designed to reach people with what they need
to know in the most engaging, entertaining and informative way possible.
SundaySky's innovative convergence of technology and creativity has
advanced the use of SmartVideo to more effectively engage people at
every step of the customer lifecycle. Our platform generates hundreds of
thousands of SmartVideos daily that attract traffic, retarget prospects,
convert prospects to customers, support customers, and expand customer
relationships. SundaySky customers include leading consumer-facing
organizations like AT&T (News - Alert), Lenovo and Office Depot.
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