|[September 11, 2012]
Empirix to Deliver Real-time, End-to-end Genesys Contact Center Performance Testing
BARCELONA, Spain --(Business Wire)--
today announced an expanded relationship with Genesys,
a provider of customer experience solutions. Through this agreement, the
companies will now jointly offer Genesys
Testing as a Service (GTaaS) powered by Empirix (News - Alert) to their mutual
customers. This flexible test service enables contact centers to quickly
and cost-effectively ensure the customer-agent experience prior to
deployment. GTaaS preempts issues from impacting live environments and
speeds ROI by accelerating the deployment of new contact center
With their expanded relationship, Genesys (News - Alert) and Empirix have come together
to offer end-to-end testing of IP, contact center, unified
communications and mobile solutions, with no equipment to purchase.
GTaaS combines industry-leading Empirix Hammer Test technology with
customizable services for validating the scalability and performance of
new or modified voice self-service applications and the infrastructure
and networks they rely upon. GTaaS helps companies eep projects on-time
and on-budget and quickly and effectively leverage innovative Genesys
solutions to boost customer satisfaction and lower expenses across the
"Genesys is committed to providing the solutions that enable businesses
to create the best possible customer experience," said Peter Deen, vice
president, Professional Services EMEA, Genesys. "With the
complexity of the contact center environments in which we operate, it is
essential that any solution is thoroughly tested before it goes live.
Through our joint offering with Empirix, we are continuing to deliver on
this promise by empowering organizations to quickly and cost-effectively
validate the customer experience to ensure quality and drive loyalty."
GTaaS supports the latest technologies, including VoIP, SIP, TDM, and
IMS protocols, as well as multiple contact center products, media types
and network elements. It includes:
Packaged tests or customized services for assessing customer and agent
experience, as well as contact center functionality and performance
Load, regression and interoperability testing
Industry- and technology-specific knowledge leveraged for expert test
"Ensuring a quality customer experience in today's complex contact
center environments is a massive challenge," said Tim Moynihan (News - Alert), vice
president of marketing, Empirix. "With GTaaS, we are working with
Genesys to provide businesses with the technology, services and
expertise they need to ensure optimal contact center performance, even
in the face of constant change to their systems. We look forward to
continued partnership with Genesys as we provide solutions to help
businesses worldwide to increase customer satisfaction and positively
impact their bottom line."
More information about Empirix Genesys Testing as a Service is available
online at: http://www.empirix.com/solutions/products-services/genesys-testing-as-a-service.aspx.
Empirix is the recognized leader in end-to-end network performance
visibility with the unique ability to analyze customer behaviors by
application in real time. We help service providers, mobile operators,
contact centers and businesses master complexities and optimize business
processes to reduce operational costs, maximize customer retention and
grow top-line revenue. Through testing, monitoring, analytics and
intelligence, Empirix helps companies around the world realize the full
value of their technology investments. For further information, please
Empirix, Hammer and Hammer Test Engine are trademarks of Empirix Inc.
in the United States and other countries. All other trademarks contained
herein are the property of their respective owners.
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