Astea International Introduces ServiceVision
Sep 11, 2012 (Close-Up Media via COMTEX) --
Astea International Inc., a provider of service lifecycle management and mobility solutions, announced a cloud-based service management and mobility solution tailored for small to midsize businesses.
According to a release, Astea ServiceVision provides functionality at a low-cost, subscription-based price model with implementations measured in weeks instead of months. Astea ServiceVision includes capabilities such as managing customers, equipment, contracts & warranties; scheduling; parts & logistics management; work order management; customer self-service; analytics; collaboration & social media tools, and mobility that will work in both connected and disconnected modes.
ServiceVision cloud offering helps small and midsize companies streamline and automate business processes, improve compliance with service level agreements, and synchronize customer touch points for increased customer satisfaction. It transforms a disconnected, paper-based service business into a real-time service area network that incorporates standardized, best-practice processes. By seamlessly connecting the call center, back-office, and field technicians for flawless execution, ServiceVision lowers service costs and improves profitability.
"We recognize that small to midsized companies do not have the IT infrastructure or financial resources, like their larger-sized competitors, to implement and maintain service management and mobility solutions to stay competitive. This new offering demonstrates our commitment to delivering our robust, proven solutions to customers of any size, enabling organizations to optimize service resources and standardize processes to improve revenue, profitability, and customer satisfaction," stated Zack Bergreen, CEO of Astea International. "Companies want to improve their service management operations and need an affordable, rapid and low-risk solution without having to compromise on functionality. ServiceVision offers the best of both worlds: All of the capabilities of a powerful, rich service management and mobility solution, developed with leading edge technologies, and offered in the cloud with simplistic subscription pricing and quick implementation. We are making it affordable and easy for companies to provide the ultimate service experience to their customers."
Astea noted that its ServiceVision solution meets a need in the industry: providing complete field service management and mobile functionality in a low-risk, cloud environment, enabling faster return on investment. Its streamlined and friendly approach lets companies optimize their service delivery process and seamlessly share customer information across an organization, ensuring that service needs are correctly met on the first visit. With ServiceVision, companies have full control over their data in a secure, highly-scalable environment. ServiceVision eliminates the need for an on-premise infrastructure, thereby helping businesses minimize the need for IT resources that are typically required for hardware and software installation and configuration, software upgrades, as well as ongoing maintenance.
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