ABOUT US | SERVICES | SUBSCRIPTIONS | LOGIN | SIGNUP
SUBSCRIBE TO TMCnet
TMCnet - World's Largest Communications and Technology Community
MARKETS » MOBILE Commerce HTML5 WebRTC
HOT TOPICS » VIDEO MANAGED SERVICES SMALL CELLS NETWORK MANAGEMENT

TMC NEWS

TMCNET eNEWSLETTER SIGNUP

SUBMIT
VPI Taps Autonomy to Deliver Advanced Speech and Multichannel Analytics
[September 11, 2012]

VPI Taps Autonomy to Deliver Advanced Speech and Multichannel Analytics

Sep 11, 2012 (Close-Up Media via COMTEX) -- Autonomy, an HP Company, announced that VPI, a global provider of workforce optimization solutions, will embed Autonomy's Intelligent Data Operating Layer (IDOL) in its speech and multichannel analytics solutions.

According to a release, the VPI Empower and VPI Empower 911 workforce optimization solutions will leverage IDOL's ability to recognize and act on concepts and patterns in all forms of data to help VPI customers automatically understand the meaning within massive volumes of human information including phone conversations, chats, emails, documents, social media, video, images, and websites.

Autonomy reported that all calls to a help desk or emergency center can be automatically classified using VPI's desktop analytics, which tags valuable data and events from CRM, ERP, CAD, helpdesk and other applications to recorded communications, to provide precise context of the conversations.


"Organizations today struggle with how to comprehend massive volumes of unstructured data, and nowhere is this more critical than in the call center and the emergency center," said Michael Chang, SVP, OEM and Strategic Accounts, Autonomy, an HP Company. "Teaming up with VPI demonstrates yet another powerful way in which IDOL can be applied to help organizations succeed in the human information era." Autonomy is a provider of software that processes human information, or unstructured data, including social media, email, video, audio, text and web pages, etc.

More information: www.autonomy.com ((Comments on this story may be sent to newsdesk@closeupmedia.com))

[ Back To TMCnet.com's Homepage ]


Upcoming Events



LATEST VIDEOS

DOWNLOAD CENTER

UPCOMING WEBINARS

MOST POPULAR STORIES





Technology Marketing Corporation

800 Connecticut Ave, 1st Floor East, Norwalk, CT 06854 USA
Ph: 800-243-6002, 203-852-6800
Fx: 203-866-3326

General comments: tmc@tmcnet.com.
Comments about this site: webmaster@tmcnet.com.

IMPORTANT

SUBSCRIPTIONS


Subscribe to our FREE eNewsletters
SUBMIT

STAY CURRENT YOUR WAY

© 2013 Technology Marketing Corporation. All rights reserved.