VPI Taps Autonomy to Deliver Advanced Speech and Multichannel Analytics
Sep 11, 2012 (Close-Up Media via COMTEX) --
Autonomy, an HP Company, announced that VPI, a global provider of workforce optimization solutions, will embed Autonomy's Intelligent Data Operating Layer (IDOL) in its speech and multichannel analytics solutions.
According to a release, the VPI Empower and VPI Empower 911 workforce optimization solutions will leverage IDOL's ability to recognize and act on concepts and patterns in all forms of data to help VPI customers automatically understand the meaning within massive volumes of human information including phone conversations, chats, emails, documents, social media, video, images, and websites.
Autonomy reported that all calls to a help desk or emergency center can be automatically classified using VPI's desktop analytics, which tags valuable data and events from CRM, ERP, CAD, helpdesk and other applications to recorded communications, to provide precise context of the conversations.
"Organizations today struggle with how to comprehend massive volumes of unstructured data, and nowhere is this more critical than in the call center and the emergency center," said Michael Chang, SVP, OEM and Strategic Accounts, Autonomy, an HP Company. "Teaming up with VPI demonstrates yet another powerful way in which IDOL can be applied to help organizations succeed in the human information era."
Autonomy is a provider of software that processes human information, or unstructured data, including social media, email, video, audio, text and web pages, etc.
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