Interactions Earns 2012 Speech Technology Excellence Award from Customer Interaction Solutions Magazine
Sep 10, 2012 (Close-Up Media via COMTEX) --
Interactions Corp. announced that TMC, a global, integrated media company, has granted Interactions' Virtual Assistant services with a Customer Interaction Solutions 2012 Speech Technology Excellence Award.
According to a release, interactions' applications break the mold of traditional automated self-service systems, allowing customers to interact as if they are speaking with a live agent.
"This is more validation that our solution goes way beyond what you can achieve with standard speech recognition applications," said Bob Sullebarger, CMO of Interactions. "There is enormous market pull for natural language self-service applications that do the whole job and deliver a strong customer experience every time."
"Interactions has demonstrated to the editors of Customer Interaction Solutions that its product is both innovative and a leader in the speech technology industry. Interactions' Virtual Assistant has proven its superior capabilities and has ultimately improved the bottom line for its customers," said Rich Tehrani, CEO, TMC.
Covering call center technology for three decades, Customer Interaction Solutions has seen the progression from primitive predictive dialers and recording systems, to full CTI integration, to IP-PBXs with remote VoIP call center agents. The 2012 Speech Technology Excellence Awards distinguish companies who have made significant contributions to improving speech applications for their clients.
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