Health Net Federal Services Call Centers Wins Center of Excellence Recognition from BenchmarkPortal
Sep 07, 2012 (Close-Up Media via COMTEX) --
Health Net Federal Services, a subsidiary of Health Net, Inc. that operates within its Government Contracts segment, announced its call center operations were certified as a Center of Excellence by BenchmarkPortal.
"This certification is a demonstration of our dedication to servicing the health care needs of our nation's military," said Thomas Carrato, president of Health Net Federal Services. "We are proud to have earned this recognition, as it demonstrates our commitment to operational excellence and our unwavering effort to provide quality service to our beneficiaries, health care providers and customers."
According to a release, BenchmarkPortal awards the "Center of Excellence" designation to customer service call centers that rank in the top 10 percent of those surveyed and are judged against a balanced scorecard of metrics for both efficiency and effectiveness.
"A contact center that seeks and achieves the Center of Excellence Certification from BenchmarkPortal demonstrates a noteworthy commitment to service excellence," said Bruce Belfiore, BenchmarkPortal's chief executive officer. "The obvious beneficiaries of this commitment are the center's customers and employees."
The certification included audits of call center operations jointly operated by Health Net Federal Services and PGBA, which serve TRICARE North beneficiaries. TRICARE is the uniformed services health care program for active duty, retired, Guard and Reserve, and their families provided through the Department of Defense.
BenchmarkPortal is a company focusing on the contact center industry providing benchmarking, certification, training, consulting and industry reports.
Health Net, Inc. is a publicly traded managed care organization that delivers managed health care services through health plans and government-sponsored managed care plans.
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