Citrix announces additional features for GoToAssist
Sep 06, 2012 (Datamonitor via COMTEX) --
Citrix Systems, Inc., a provider of server and desktop virtualization, networking, SaaS, and cloud computing technologies, has announced that its remote support product, Citrix GoToAssist, now offers an expanded feature set to address the increasing IT demand to support mobile devices.
The new GoToAssist capabilities enable IT professionals to deliver responsive remote support of iOS devices. In addition, remote support sessions can be initiated directly from the mobile devices themselves, using new GoToAssist apps for Android and iOS. Both applications offer free unlimited remote support for attended sessions.
The new feature of Citrix GoToAssist highlight; remote support of iOS devices; GoToAssist for Android; updated GoToAssistaApp for iPad; session recording; and language support. GoToAssist Remote Support offers users the ability to provide support to PCs, Macs and iOS devices and from PCs, Macs, Android and iPad devices.
"From smartphones to tablets and laptops, mobile devices have simply become a pervasive business necessity. These are tools that organizations and their employees just can't live without, which places increased pressure on IT professionals to provide quick and effective support to a growing number of devices," said Elizabeth Cholawsky, vice president and general manager, IT support line of business, Citrix. "At Citrix, we're focused on IT support solutions that deliver instant effective support, maximize client satisfaction and drive real business results for new ways of working."
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