TelStrat Signs Engage Suite(TM) Distribution Agreement With Ingram Micro Asia Ltd.
ALLEN, Texas, Sept. 5, 2012 /PRNewswire via COMTEX/ --
TelStrat, a global supplier of comprehensive contact center solutions and business call recording products, today announced the signing of a distribution agreement with Ingram Micro Asia, Ltd., the Asian arm of the world's largest technology distributor. The agreement allows Ingram Micro channel partners in Singapore, The Philippines, and Vietnam to sell and distribute TelStrat's industry-leading call recording and workforce optimization (WFO) solution portfolio, Engage Contact Center Suite(TM).
The new distribution agreement will particularly help Ingram Micro channel partners easily provide bundled call recording and WFO solutions with Cisco sales proposals, whether for small-medium business, large enterprise, or cloud-based deployments. TelStrat will also work with Ingram Micro to promote VAR sales, supply pre-sale and post-sale technical support services, and provide solution training for Engage products.
"The name Ingram Micro is known the world over for the depth of their technology product mix and the reach of their channel partner network," said TelStrat CEO Bob Carroll. "We are incredibly pleased to be working with Ingram Micro to expand our market presence and sales in the ASEAN region."
Available immediately to authorized Ingram Micro channel partners, TelStrat's Engage Contact Center Suite blends voice recording & screen capture; agent performance evaluation; coaching & E-Learning; advanced speech analytics; and sophisticated workforce management into a complete contact center solution. It easily deploys in everything from single server sites to large enterprise and cloud-based environments. Engage Suite supports a broad range of voice technologies such as SIP, VoIP, TDM, analog and radio Ì if necessary, even all on one server.
"The demand for call recording and WFO for businesses and contact centers is expanding throughout the ASEAN member nations," stated Francis Choo, Executive Managing Director of Ingram Micro Asia Ltd. "TelStrat's Engage product suite brings significant value to our channel partners by providing them the means to meet this demand with advanced, proven technology that's easy, and affordable."
About Ingram Micro Asia Ltd Ingram Micro Asia Ltd, (a wholly owned subsidiary of Ingram Micro Inc.) headquartered in Singapore, is a leading wholesale provider of a wide range of computer products in Asia Pacific. Today, we represent more than 90 vendors in Asia Pacific with more than 24,000 products including Application Software, Systems, Networking, Storage, Printers and Peripherals products.
Ingram Micro can be found at www.ingrammicro.com.sg
About TelStratHeadquartered in Allen, Texas, TelStrat® develops comprehensive contact center solutions and business call recording products, including the Engage Contact Center Suite. TelStrat's Engage Suite features award-winning technology that makes capturing customer interaction, knowledge mining call content, maximizing agent performance, and streamlining workforce management affordable to any organization. The modular, component-based product line provides an integrated, total solution for optimizing contact center operations.
Engage Suite's award-winning technology is proven in everything from small companies to large call centers at over 2500 installations worldwide. A customer-centric, channel-focused organization, TelStrat offers its Engage portfolio through a global network of over 330 reseller partners, including the most prominent names in telecommunications.
Founded in 1993, TelStrat has consistently maintained an unsurpassed commitment to customers and their business needs. For more information, visit http://www.telstrat.com.
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