3CLogic's Business Continuity Package to Avoid Service Disruption during Emergencies
In the event of emergencies and natural disasters such as hurricane Isaac, businesses need to setup their phone bank rapidly so that they can continue to service their customers by having their employees work from their homes. 3CLogic (News - Alert), provider of cloud based contact centers, has announced a Business Continuity package for call centers that will enable state and local agencies can set up phone banks in a matter of hours.
According to a press release, to use 3CLogic's Business Continuity package, businesses do not need to change their existing infrastructure, they can sign up for and pay a low annual fee to have employees work from home or an alternate disaster recovery site. 3CLogic's Business Continuity package includes provisions for both outbound and inbound contact centers. Even in case of emergencies, employees can continue to access the Customer Relationship Management (CRM) application no matter whether CRM application is cloud based or premise based.
The current technology trends that 3CLogic's Business Continuity Package leverages include Voice over Internet Protocol (VoIP) telephony, which provides greater flexibility than traditional telephony, especially for Business Continuity applications. In addition, VoIP also lowers the cost of providing Business Continuity to businesses of all sizes. Virtualization of contact centers removes the distinction between employees working from office or from home. With a few clicks the employee can access all te applications, technology and infrastructure from home. 3CLogic's Virtual Telephony Application Grid (V-TAG) is a distributed architecture that makes it possible to dynamically switch over from an office environment to a home based contact center environment.
"What is unique about this offering is that it is vendor agnostic. Customers can continue to use their existing call center infrastructure. Using V-TAG and VoIP, 3CLogic mirrors the operations of a business with its cloud based contact center offering. When logging into 3CLogic's cloud contact center application from their homes, employees have access to the same CRM application they use in their offices", said Ramana Reddy, Director of Client Services at 3CLogic.
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Edited by Rich Steeves
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