TOA Technologies Rolls Out ETAworkforce04003009
Sep 04, 2012 (Close-Up Media via COMTEX) --
TOA Technologies announced ETAworkforce, a suite of mobile workforce management apps, is now available on Force.com, salesforce.com's enterprise cloud platform for building social apps.
According to a release, TOA identified a common experience in many service organizations a disconnect occurs among customer service, the customer and the field. Customers don't know precisely when a worker is going to arrive, and customer service doesn't know how long it's going to take to complete a job.
With ETAworkforce, the company said, organizations connect the right worker to the right job, to the right customer, every time.
"Closing the service loop by connecting customers with the field workforce enables services organizations to achieve their ultimate goal pleasing customers by providing more efficient service. To do this successfully, companies must remain mindful of both the customer and the service itself," said Yuval Brisker, co-founder and CEO of TOA Technologies. "Integrating with Salesforce, TOA Technologies has introduced a totally new approach to achieving this goal a flexible yet robust solution for optimizing the mobile workforce in relation to time, customer commitment and expectation.
"From order creation to the delivery of a product or service, ETAworkforce on the Force.com platform uniquely empowers service organizations to finally go beyond the basics, beyond simple scheduling or work order management to optimized routing and social connectivity. TOA's solution applies patented predictive analytics to field service management and it keeps learning, continuously. That means more than just closing the customer service loop. It means maximizing efficiency, optimizing the work day and enhancing the customer experience."
"Force.com is a trusted, open platform for building apps that create more social organizations," said Ron Huddleston, SVP alliances for salesforce.com. "ETAworkforce offers an enterprise-class mobile workforce management solution integrated with both the Salesforce Service Cloud and the Salesforce Sales Cloud."
"The relationship between company and customer often starts when a customer calls to buy something or to ask for a repair, but it doesn't end there. CRM tools shouldn't stop there, either," said Brisker. "By combining the power of TOA Technologies' solutions with Salesforce, users can extend the value of the end-to-end social enterprise to create collaborative relationships with their service customers while optimizing mobile workforces' operations."
TOA Technologies is a provider of cloud-based mobile workforce management applications.
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