|[August 30, 2012]
CUSTOMER SUCCESS: Library Finds IT Easier with BMC Software
DENVER --(Business Wire)--
Halfway between Denver and Colorado Springs, the Douglas County Library
system offers seven facilities that provide thousands of patrons with
access to e-books, e-content, movies, and music.
However, while the libraries take pride in their ability to offer
content using these new technologies, they needed a new IT
service management solution to better manage their operations and
To solve this problem, Douglas Country Libraries chose BMC Software's (News - Alert)
"Our experience deploying BMC Track-It! was seamless," said Monique
Sendze, associate director of information technology at Douglas County
Libraries. "We consistently receive stellar support from BMC, and this,
along with price point, ease of use and administration, as well as the
software's unique features, makes the solution stand apart from all
A cumbersome IT service management process inhibited Douglas County
Libraries to easily scale with increased work orders. The previous help
desk product lacked integration and reporting capabilities, as well as
visibility into work orders. Employees and patrons were left to deal
with an inefficient, slow service delivery.
Douglas County Libraries chose Track-It! because of its ability to
seamlessly integrate wit existing IT management capabilities, and its
ability to improve customer service.
"One of our favorite aspects of BMC Track-It! is that it enables us to
see the history on any user or machine right within the work order,"
Sendze added. "That is simply awesome."
With its decision to implement the BMC Track-It! solution, Douglas
County Libraries has seen significant improvements in service delivery.
The biggest business benefits to date include:
Increased end user satisfaction due to quicker response time
Automated and streamlined issue reporting improved IT staff efficiency
Improved IT processes enabled staff to focus more on delivering new
technologies and services for the libraries
For more information on Douglas County Libraries' implementation and the
BMC Track-It! solution, please visit:
Tweet This: @DCLcolorado
improves customer satisfaction with @BMC_TrackIt
and streamlines IT processes http://bit.ly/Rme9mG
Business Runs on IT. IT Runs on BMC Software.
Business runs better when IT runs at its best. That's why more than
20,000 IT organizations - from the Global 100 to the smallest businesses
- in over 120 countries rely on BMC Software (NASDAQ: BMC) to manage
their business services and applications across distributed, mainframe,
virtual and cloud environments. With the leading Business Service
Management platform, Cloud Management, and the industry's broadest
choice of IT management solutions, BMC helps customers cut costs, reduce
risk and achieve business objectives. For the four fiscal quarters ended
June 30, 2012, BMC revenue was approximately $2.2 billion.
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