|[June 17, 2012]
Lavastorm Analytics Platform Selected As Finalist in the Asia Communications Awards for Best Business Solution
BOSTON & SINGAPORE --(Business Wire)--
Analytics, a global business performance analytics company,
announced today that its flagship solution, the Lavastorm
Analytics Platform, has been chosen as one of two finalists for the Best
Business Solution category in the 2012
Asia Communications Awards. The platform was chosen as a finalist by
of 11 expert judges from industry organizations, including A.T.
Kearney, and Forrester
Research, for its proven abilities to deliver quantifiable business
improvements for Lavastorm's Communications
Service Provider (CSP) customers.
The Lavastorm Analytics Platform's visual-based, discovery-driven audit
analytics capabilities help CSPs improve and optimize any business
process, from revenue
assurance, to fraud
management, to customer
experience, to service
management, and more. But regardless of the process being analyzed,
Lavastorm's customers almost universally praise the platform for its
flexibility and ease of use.
"The communications industry is really the original Big Data industry.
CSPs have always been very data-driven businesses, and that has only
become even more apparent," said Drew Rockwell, CEO, Lavastorm
Analytics. "Our solutions are used for broad range of applications, but
every one of our customers shares a common class of problem in that
multiple, very large, and disconnected data sources have to be analyzed
to gain insight and improve a critical business process. Our platform
provides that connective tissue for organizations to easily use data to
make decisions that have an immediate and quantifiable value for the
For example, when a major CSP (News - Alert) in the APAC region began using the
platform more than six years ago for one specific task, they quickly
realized it was the perfect tool for multiple analytics-driven programs.
Lavastorm has become the preferred tool of choice for this CSP's entire revenue
assurance program, is regularly used across more than ten separate
deployments by more than 150 users, and has enabled the CSP to:
Build a new billing assurance solution in just six months to verify
that millions of customers' pricing plans were accurately migrated
from legacy billing and CRM systems, and continually ensure that
customers are charged correctly every billing cycle.
Identify many of the root causes and total financial value to the
business of customer complaints that were alleviated through account
credits, ultimately allowing the CSP to identify that front-office
staff needed more training, and key systems needed more flexibility.
Reconcile customer data inconsistencies between CRM, network, and
billing systems, estimate their financial impact, and construct an
automated process to measure data consistency between systems, and
resolve errors to improve customer experience.
Develop an automated process to identify customers that were being
given discounts for service bundles for which they did not qualify,
allowing for easy remediation, and resulting in immediate revenue
For more information about the award-winning Lavastorm
Analytics Platform and Lavastorm's other analytics
solutions, and for more customer
success stories, visit www.lavastorm.com,
or join the analytics conversation on the Lavastorm
Analytics Community Group on LinkedIN.
Tags: Business Analytics, Data, Big Data, Business Intelligence,
BI, Data Discovery, Telecoms, Revenue Assurance, Analytics, Audit
Analytics, Revenue Assurance, Asia
About Lavastorm Analytics
Lavastorm Analytics is a global business performance analytics company
that enables companies to analyze, optimize, and control the performance
of their business processes. Using next-generation data discovery
analytics tools and methodologies, the Lavastorm Analytics Platform
reaches across siloed data sets to analyze processes, find defects, and
build controls to ensure that complex financial, operational, and
customer experience processes perform in an optimized way. The visual,
step-by-step interface enables deep analytic design at a granular data
and business process level, increasing business decision makers'
self-sufficiency and confidence, delivering rapid financial business
value. Lavastorm Analytics' solutions are used by thousands of business
and IT professionals on six continents and are applicable in almost any
industry, including communications, financial services, insurance,
utilities, and healthcare.
For more information, please visit: www.lavastorm.com.
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