[May 29, 2012] BT Adds Cloud Contact Solution to Contact Center Portfolio Tweet May 29, 2012 (Close-Up Media via COMTEX) -- BT announced the expansion of its Contact Center portfolio for the U.S. According to a release, the newest addition to the portfolio is a cloud-based IP contact center service based on Cisco's Unified Communications and Collaboration technology (UCC). With organizations everywhere looking to take advantage of the emergence of cloud services, the Company said BT Cloud Contact provides global unified communications to contact centers, such as reach, flexibility and cost control. Built to support the global expansion of multinational organizations, it is based upon BT's global network, with this UCC platform based in BT data centers across U.S., EMEA and Asia Pacific. The Company said BT Cloud Contact is available on a pay-as-you-use basis. Significant costs savings result from shifting to an opex-based commercial model, driving operational savings and service improvement. The biggest savings, however, are realized in the ability to share hardware, software and licensing across an organization's contact centers in a secure and resilient 'private cloud' with savings averaging 45 percent compared with the traditional on-premise model. "As the drive for cost reduction continues to place increasing demands on call center operations, this service can be a key enabler to transform the traditional call center into a customer interaction network, enhancing reliability while streamlining interactions to help deliver superior customer service," said Andrew Small, VP Unified Communications, CRM & CPE Portfolio, BT Global Services. John Hernandez, VP and general manager of the Customer Collaboration Business Unit at Cisco, said, "The cloud-based contact center empowers businesses and organizations of all sizes to provide world-class care to their customers. We are delighted that BT is launching this new service based on Cisco Unified Contact Center technology." BT is a provider of communications services and solutions, serving customers in worldwide. More Information: www.btplc.com ((Comments on this story may be sent to [email protected])) [ Back To TMCnet.com's Homepage ]