[May 08, 2012]

eLoyalty Now an Enterprise Partner in the VMware Partner Network

TeleTech Holdings, Inc. (NASDAQ: TTEC), a leading global provider of technology-enabled customer experience solutions, today announced that eLoyalty, LLC a TeleTech company, has become an Enterprise-level partner in the VMware Partner Network. This achievement demonstrates eLoyalty's (News - Alert) continued efforts in becoming an expert in VMware virtualization and cloud solutions. Further, eLoyalty has taken the necessary steps to ensure that both pre-sales and delivery technical engineers have met the level of expertise required to be an Enterprise-level partner.

"VMware is pleased to recognize eLoyalty with Enterprise status, one of the highest partnership level within the VMware Partner Network," said Brandon Sweeney, VP, Americas Partner Sales. "We value our relationship with eLoyalty and look forward to even greater success in the future."

As an Enterprise-level partner, VMware recognizes eLoyalty as a go-to solution provider that can deliver the most comprehensive VMware solutions and services to customers on the journey to cloud computing. Enterprise-level partners are among the most qualified solution provider partners in the VMware Partner Network and with this distinction, eLoyalty has demonstrated a broad range of expertise and the ability to best serve their customers' needs for desktop, datacenter and cloud computing solutions.

VMware Partner Network is a comprehensive program that provides a common infrastructure, extensive sales and services tools, margin opportunities and industry-recognized training for the entire VMware partner ecosystem, including solution providers, technology partners and original equipment manufacturers (OEMs). VMware Partner Network is designed to help ensure a more consistent and successful user experience as well as help partners increase their business potential by increasing their skills in VMware solutions. The program helps partners maximize their investments in VMware virtualization to provide customers with the best end-o-end virtualization solutions available.

Read more about VMware Partner Network.

ABOUT eLoyalty, LLC

eLoyalty, LLC, a wholly-owned subsidiary of TeleTech (News - Alert) Holdings, Inc., is recognized industry-wide for 20 years of technical expertise in transforming customer management environments for a wide variety of multinational clients. eLoyalty has unparalleled experience and qualifications with cloud-based, on-premise and hybrid multichannel contact center solutions, as well as virtual store and branch integration. Enterprises that require advanced voice and data technologies integrated with customer-focused business design turn to eLoyalty for consulting services, systems integration, dedicated and shared cloud hosting, application development, monitoring, and managed services. Drawing on relationships with industry leaders like Cisco (News - Alert) Systems, eLoyalty blends its services with industry-leading hardware and software applications to deliver best-in-class solutions at any scale. For more information, visit eLoyalty on the web at www.eloyalty.com.

ABOUT TELETECH

For nearly 30 years, TeleTech and its subsidiaries have helped the world's most successful companies design, build, implement and manage superior customer experiences across the customer lifecycle in order to drive shareholder value. As the go-to partner for the Global 1000, the TeleTech group of companies delivers technology-based solutions that maximize revenue, transform customer experiences and optimize business processes. From strategic consulting to operational execution, our more than 41,000 employees drive success for clients in the communications and media, financial services, government, healthcare, technology, transportation and retail industries. Our companies deliver award-winning integrated solutions in support of customer innovation, revenue generation, technology innovation, enterprise innovation, learning innovation and strategic management consulting. For additional information, please visit www.teletech.com.

VMware is a registered trademark and/or trademark of VMware, Inc. in the United States and/or other jurisdictions. The use of the term "partner" or "partnership" does not imply a legal partnership relationship between VMware and any other company.

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