|[April 26, 2012]
ADDING MULTIMEDIA Genesys "Keeps California Growing" Through Employment, Community Support and Delivering Innovative Citizen Services with State's Agencies
DALY CITY, Calif. --(Business Wire)--
In a joint press conference today, Genesys (News - Alert) and California Lieutenant
Governor Gavin Newsom celebrated the company's new future around its
contributions in employment and innovation to "Keep California Growing."
As part of the event, Genesys reaffirmed its commitment to California as
a newly formed stand-alone company. In February 2012, a company owned by
the Permira Funds acquired Genesys from Alcatel-Lucent (News - Alert).
In a joint press conference today, Genesys' Executive Vice President, Tom Eggemeier (right), California Lieutenant Governor, Gavin Newsom (middle) and Daly City Mayor, Gonzalo "Sal" Torres (left), celebrate the company's new future around its contributions in employment and innovation to "Keep California Growing." (Photo: Business Wire)
Genesys currently provides 450 jobs in the State of California with a
major presence in Daly City - many of which are highly skilled
Genesys works with seven California state agencies delivering
innovation around citizen services, including the Franchise Tax Board,
DMV, Child Support Services, and the California State Lottery.
Today, Genesys supports over forty percent of California constituent
interactions, deliverig advanced online customer support and
efficient live agent support to improve the level of service the State
Genesys is increasing its investment in operations in California -
supporting California Lt. Governor Newsom's growth and competitiveness
initiative for the state.
Genesys has a longstanding relationship with the local Daly City
community and has supported the Daly City Habitat for Humanity, and
North Peninsula and San Francisco Food Banks.
The company has deep roots in the San Francisco Bay Area and was
founded in 1990.
"Technology innovation is critical to keeping the State of California
growing and competitive," said Lt. Governor Gavin Newsom. "Companies
like Genesys are moving California ahead by contributing to our
increasing pool of highly skilled workers and bringing innovation to a
global marketplace - all while improving the citizen service across the
"Citizen and customer service are top priorities within the public and
private sector," said Paul Segre (News - Alert), President and CEO of Genesys. "We
salute the State of California for taking a 'customer service' focus
across its various agencies. We're excited to re-launch the new Genesys
with Lt. Governor Gavin Newsom, promote innovation, and enable
constituent conversations across the State of California."
Genesys is the world's leading provider of customer service and contact
center software and services - with a 100% focus on customer experience.
With more than 2,000 customers in 80 countries, Genesys is uniquely
positioned to help companies bring their people, insights and customer
channels together to drive today's new customer conversation. Genesys
software directs more than 100 million interactions every day from the
contact center to the back office, helping companies deliver fast,
simple service and a highly personalized cross-channel customer
experience. Genesys software also optimizes processes and the
performance of customer-facing employees across the enterprise.
Photos/Multimedia Gallery Available: http://www.businesswire.com/cgi-bin/mmg.cgi?eid=50255450&lang=en
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