|[April 26, 2012]
Extend Health Recognized By Coventry Health Care for Zero Customer Complaints in 2011
SAN MATEO, Calif. --(Business Wire)--
Extend Health Inc., a leading provider of health benefits management
services, including the nation's largest private Medicare exchange,
received two first place awards from Bethesda, Maryland-based Coventry
Health Care, Inc. (NYSE:CVH) for exceptional customer service
performance by a partner in 2011. The awards recognized the following:
Zero customer complaints reported to the Centers for Medicare and
Medicaid Services (CMS) by seniors signing up for Coventry private
Medicare supplement plans through Extend Health;
The lowest 90-day plan cancellation rate - called rapid disenrollment
- which, at just 0.5 percent, was far less than the typical rate.
Coventry Health Care presented the awards at its annual National
Distribution Partner Medicare Meeting in Scottsdale, Arizona, on March
"Extend Health has grown to be one of our most effective partners in
assisting seniors in comparing, choosing and enrolling in Medicare plans
that meet their needs," said Armando Luna, Jr., Coventry's Medicare
Marketing & Sales Vice President. "Selecting a Medicare plan is one of
the important health care decisions a senior can make, and having a
partner like Extend Health, who consistently helps remove worry and
obstacles, is extremely valuable."
Examples of some typical complaints that are reported to CMS, which
Extend Health helped seniors enrolling in Coventry plans avoid, include:
Difficulty enrolling in their plans efficiently1 -Seniors
inquiring about Coventry's Medicare plans through Extend Health are
guided through the process of choosing a plan and enrolling in it by
licensed benefit advisors who are available by phone. In an industry
where it is not uncommon for enrollments to be sent by fax or even
mailed, Extend Health transmits enrollment information electronically
to Coventry within 24 hours, eliminating time and errors caused by
having to manually process paperwork.
Trouble evaluating plans2 - In addition to providing
licensed benefit advisors to guide seniors, the Extend Health private
Medicare exchange includes powerful decision-support tools that
take into consideration seniors' unique health care and lifestyle
profiles when they are evaluating plans.
"The Coventry awards speak to the high priority both our organizations
place on ensuring seniors have a high-quality experience in both
enrolling through our private Medicare exchange as well as in ongoing
customer service and support," said Colin Rogers, Vice President of
Carrier Services for Extend Health. "Coventry is an outstanding example
of how our partners ensure seniors feel welcomed and are offered peace
of mind throughout the life of their Medicare plan enrollment."
About Coventry Health Care
Coventry Health Care is a diversified national managed healthcare
company based in Bethesda, Maryland, operating health plans, insurance
companies, network rental and workers' compensation services companies.
Coventry provides a full range of risk and fee-based managed care
products and services to a broad cross section of individuals, employer
and government-funded groups, government agencies and other insurance
carriers and administrators. For more information, visit Coventry on the
web at https://www.coventryhealthcare.com.
About Extend Health
Extend Health, Inc., founded in 2004, is a leading provider of health
benefits management services, including the largest private Medicare
exchange in the country. For more information, visit Extend Health on
the web at https://www.extendhealth.com.
Extend Health is a registered trademark of Extend Health, Inc. Other
names may be trademarks or servicemarks of their respective owners.
1Complaints of this type may be categorized by CMS as Plan
not providing timely customer service.
of this type may be categorized by CMS as Facilitated enrollment
[ Back To TMCnet.com's Homepage ]