|[April 18, 2012]
NexxLinx Scores With Another Major Game Publisher
ATLANTA --(Business Wire)--
NexxLinx recently announced a relationship with another major game
publisher. NexxLinx will be providing managed voice, messaging, chat and
e-mail services. Their NexxPhase subsidiary will be providing the
technology infrastructure that will be used by NexxLinx and the clients
The Interactive Entertainment Industry has seen explosive revenue growth
since 2007. Even in a down economy, industry growth continues unabated.
Technology research and advisory agency Gartner (News - Alert), Inc. predicted that
video games worldwide pulled in $74 billion in 2011 and will grow to a
staggering $115 billion per year by 2015. The computer and video game
industries have grown to a major, mainstream source of entertainment for
all ages. The US represented about $25 Billion revenue in 2011,
according to the Entertainment Software Association.
Worldwide Gaming publishers realize that the way to retain customers is
to be customer-obsessed. NexxLinx provides the tools, technology and
people to support that mission for companies ranging from $1B industry
gians to boutique suppliers.
"Game publishers from PCs and mobile devices to online multi-media
role-playing games have unique needs. Some want real-time, in-game chat.
Others want an e-commerce interface to monetize the brand. Our industry
focus helps us anticipate their requirements and be there when they need
us," said Craig Mento, CEO of NexxLinx.
By hiring agents who are dedicated gamers first, then cross training
them to work in every corner of the Industry (billing, in-game support,
member services, and Level I/Level II Technical Support), NexxLinx
boasts an incredible First Call Resolution rate and industry-leading
NexxLinx understands the challenges of staying a step ahead of the
competition. Our Workforce Management and Quality systems assure you
that agent performance is continually monitored and improved.
NexxLinx forecasts another record breaking year for the Gaming Industry
and looks forward to becoming a partner in success for our clients.
headquartered in Atlanta, GA, is a business process and marketing
services outsourcing provider that combines skilled professionals,
industry knowledge and advanced technology to help our clients create
profitable relationships with their customers. Our service platform is a
comprehensive, cloud-based, secure contact center provided by our
NexxPhase subsidiary www.NexxPhase.com
. We perform Customer Retention, Sales Conversion, and Customer, Back
Office and Technical Support Services both in the US and around the
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