|[March 29, 2012]
Church and Crawford Sells Its Solution to a Middle Eastern Insurance Company with Target Revenues Set at $1 Million USD for 2012
LONDON --(Business Wire)--
Church and Crawford, Inc. (OTC: CCWF) can confirm today that its System
Integrator, Kalsoft has signed its first commercial deal with a top
Middle Eastern Insurance company.
The closing agreement between Church and Crawford, Inc. and the
Insurance Company was based on the transaction model as previously set
out by both companies. Church and Crawford will be sharing 60% revenue
with its system integrator partner with the minimum anticipated revenue
from this deal to be in the region of $1 million USD. Church and
Crawford is looking to realise this in 2012.
The deal will cover an initial trial of an already identified test base
from within the company and selected customer base. The trial is
expected to last a period of 12 weeks, starting the second week of April
2012. During the trial the System Integrator, Kalsoft, will be
integrating their existing Genesys (News - Alert) (http://www.genesyslab.com/)
CTI (News - Alert) solution with the EMPS+ to create a true end to end mobile to
customer solution. The integration is expected to cover off key
integration aspects into other third party Work Force Management ("WFM")
and call recording solutions.
A comment from Church and Crawford, Inc.
''We are pleased to have been selected by a prominent Insurance company
to roll out our EMPS+ solution across their global customer base. These
are exciting times for us to be able to offer a solution to today`s
increasing demand for faster response and end user satisfaction from
call centres, with calls into call centres costing up to $10 per call
the Orexis solution will offer significant savings to not only to our
current announcement but all customers seeking to reduce call centre
expenses. With 9% of 1 million calls per month redirected to the Orexis
solution the immediate savings are between $400,000- $800,000 in the
first month for clients of Church and Crawford ''stated CEO Seijin Ki of
Church Crawford. Mr. Ki goes on to state '' We are confident the company
is taking the right approach as backed by the following comments from
our new partner.
A comment from the Insurance Company
"This slution has taken our board, technology team and most importantly
business champions by surprise. With many technologies out in the
market, this was clearly recognised as a simple, easy, modern and for
the first time a direct revenue generating solution. Our parent company
is looking very closely at this solution and with a combined customer
base of over 10 million this could prove to be a critical solution that
will enable our future strategic advantage over our competitors. We are
all looking forward to its implementation."
Like any major pre-announcement, the company based in Jordan has
requested anonymity until the trial phase is completed. However Church
and Crawford is able to announce the sale and the anticipated revenue
from this deal.
With the signing of this agreement it is expected that with an average
call volume being in excess of 1 million+ calls per month, the Church
and Crawford solution is expected to reduce the number of calls into the
contact centre by up to 8% within the first 6 months of go-live. This
figure is anticipated to rise to 10+% once the integration has been
rolled out to its global customer base. The immediate area of savings
for the company using the Church and Crawford solution software will be
at the IVR level. The company will be able to leverage the multi-lingual
chat facility to reach previously untapped or poorly serviced markets.
The company has commented that this is the first time that they have
been able to extend their customer experience to its customer base.
As with its first pilot deal, Church and Crawford worked closed with the
System Integrator in providing the mobile contact strategy and
identifying key areas of improvement and revenue from their proprietary
cutting edge mobile ads software.
The EMPS+ solution has been developed for companies who need a cost
effective channel to interact with their customers. EMPS+ is a
standalone end-to-end solution providing a platform for customer
interaction while delivering cutting edge mobile advertisement. It also
integrates into existing Computer Telephony ("CTI") solutions to provide
immediate and extensive cost savings.
About Church & Crawford
Church & Crawford is a mobile phone software solutions company. The
company develops and implements software solutions for mobile hand
phones. Its main area of concentration is the development and
implementation of software in these fields: Interactive Voice Response
("IVR") solutions, Computer Telephony Integration ("CTI") software.
Disclaimer for forward-looking statements for press releases
This Press release includes forward-looking information and statements
that are subject to risks and uncertainties that could cause actual
results to differ. Such forward-looking information and statements are
based on current expectations, estimates and projections about global
economic conditions, the economic conditions of the regions and
industries that are major markets for Church Crawford and its
subsidiaries and affiliates lines of business. These expectations,
estimates and projections are generally identifiable by statements
containing words such as "expects", "believes", "estimates" or similar
expressions. Important factors that could cause actual results to differ
materially from those expectations include, among others, economic and
market conditions in the geographic areas and industries that are or
will be major markets for Church Crawford businesses, oil prices, market
acceptance of new products and services, changes in governmental
regulations, interest rates, fluctuations in currency exchange rates and
such other factors as may be discussed from time to time. Although
Church Crawford believes that its expectations and the information in
this press release were based upon reasonable assumptions at the time
when they were made, it can give no assurance that those expectations
will be achieved or that the actual results will be as set out in this
press release. Neither Church Crawford nor any other company within the
Church Crawford group is making any representation or warranty,
expressed or implied, as to the accuracy, reliability or completeness of
the information in the press release, and neither Church Crawford, any
other company within the Church Crawford group nor any of their
directors, officers or employees will have any liability to you or any
other persons resulting from your use of the information in the press
Church Crawford undertakes no obligation to publicly update or revise
any forward-looking information or statements in the press release.
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