|[November 29, 2011]
Adapt Telephony Services Captures Eighth Consecutive Interactive Intelligence Conquest Award
OAK BROOK, Ill. --(Business Wire)--
Interactive Intelligence (News - Alert) has honored Adapt Telephony Services, a
reseller and systems integrator of the vendor's contact center
automation and enterprise IP telephony solutions, with its annual 2011
The Conquest Award is given to the Interactive Intelligence reseller
that has signed the most new contact center and enterprise customers
throughout North America during the award evaluation period.
This win marks the eighth consecutive time Adapt has won the Interactive
Intelligence Conquest Award. Competing for the Conquest Award each year
are approximately 200 North American Interactive Intelligence resellers.
Interactive Intelligence, a global provider of unified IP business
communications solutions, reported 2010 revenues of $166.3 million and
was named for the second consecutive year Frost & Sullivan's (News - Alert) 2011
Company of the Year, Contact Center Systems, North America.
During the Conquest Award evaluation period of July 1, 2010 to June 30,
2011, Adapt signed a total of 18 new contact center and enterprise
customers. These organizations purchased Custoer Interaction Center
(CIC), the Interactive Intelligence all-in-one IP communications
"With the most new customers signed for both CIC contact center and
enterprise deployments, Adapt has shown a unique ability to equally
satisfy business user and agent needs," said Paul Weber, Interactive
Intelligence vice president of sales.
"We proved once again that people, performance and a passion for
innovation make all the difference for companies seeking unified IP
business communications solutions," said Jerry Brown, vice president of
sales at Adapt. "Earning another Conquest Award is a reflection of our
continued ability to listen, learn then provide the solution that best
meets critical customer needs."
CIC is an all-in-one IP communications software suite that provides
multichannel contact center automation and enterprise IP telephony
functionality for mid-size to large organizations. CIC's unique
single-platform architecture based on open standards was designed to
eliminate the cost and complexity introduced by multipoint products.
Adapt serves its banking, credit union, collections, insurance,
healthcare and retail customers through more than 50 CIC-certified
technical and sales staff members. The company, founded in 1997 and an
Interactive Intelligence reseller since inception, has grown to 65
employees. Adapt's team of systems integration professionals has led
more than 300 successful Interactive Intelligence deployments for
About Adapt Telephony Services
Adapt Telephony Services, LLC (Adapt) is a global value-added reseller
and integrator of unified business communications solutions for contact
center automation, enterprise IP telephony, and business process
automation. An Interactive Intelligence reseller since 1997, Adapt has
deployed the vendor's solutions for more than 300 customers. Vertical
specialties include retail, insurance, healthcare and financial
services. Today, Adapt is an Interactive Intelligence Platinum Elite
Partner, and has earned multiple awards from the vendor for its sales
achievements and implementation excellence.
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