[November 29, 2011]

Adapt Telephony Services Captures Eighth Consecutive Interactive Intelligence Conquest Award

Interactive Intelligence (News - Alert) has honored Adapt Telephony Services, a reseller and systems integrator of the vendor's contact center automation and enterprise IP telephony solutions, with its annual 2011 Conquest Award.

The Conquest Award is given to the Interactive Intelligence reseller that has signed the most new contact center and enterprise customers throughout North America during the award evaluation period.

This win marks the eighth consecutive time Adapt has won the Interactive Intelligence Conquest Award. Competing for the Conquest Award each year are approximately 200 North American Interactive Intelligence resellers.

Interactive Intelligence, a global provider of unified IP business communications solutions, reported 2010 revenues of $166.3 million and was named for the second consecutive year Frost & Sullivan's (News - Alert) 2011 Company of the Year, Contact Center Systems, North America.

During the Conquest Award evaluation period of July 1, 2010 to June 30, 2011, Adapt signed a total of 18 new contact center and enterprise customers. These organizations purchased Custoer Interaction Center (CIC), the Interactive Intelligence all-in-one IP communications software suite.

"With the most new customers signed for both CIC contact center and enterprise deployments, Adapt has shown a unique ability to equally satisfy business user and agent needs," said Paul Weber, Interactive Intelligence vice president of sales.

"We proved once again that people, performance and a passion for innovation make all the difference for companies seeking unified IP business communications solutions," said Jerry Brown, vice president of sales at Adapt. "Earning another Conquest Award is a reflection of our continued ability to listen, learn then provide the solution that best meets critical customer needs."

CIC is an all-in-one IP communications software suite that provides multichannel contact center automation and enterprise IP telephony functionality for mid-size to large organizations. CIC's unique single-platform architecture based on open standards was designed to eliminate the cost and complexity introduced by multipoint products.

Adapt serves its banking, credit union, collections, insurance, healthcare and retail customers through more than 50 CIC-certified technical and sales staff members. The company, founded in 1997 and an Interactive Intelligence reseller since inception, has grown to 65 employees. Adapt's team of systems integration professionals has led more than 300 successful Interactive Intelligence deployments for customers nationwide.

About Adapt Telephony Services

Adapt Telephony Services, LLC (Adapt) is a global value-added reseller and integrator of unified business communications solutions for contact center automation, enterprise IP telephony, and business process automation. An Interactive Intelligence reseller since 1997, Adapt has deployed the vendor's solutions for more than 300 customers. Vertical specialties include retail, insurance, healthcare and financial services. Today, Adapt is an Interactive Intelligence Platinum Elite Partner, and has earned multiple awards from the vendor for its sales achievements and implementation excellence.

[ Back To TMCnet.com's Homepage ]