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Customer Interaction Solutions 18th Annual MVP Quality Award Winners AnnouncedTMCnet News TMC, a global, integrated media company helping clients build communities in print, in person and online, today announced the winners of its Customer Interaction Solutions magazine's 18th Annual MVP (Marketing Via Phone (News - Alert)) Quality Awards. Customer Interaction Solutions has been the premier publication in the call center, CRM and teleservices industries since 1982.
The MVP Quality Awards once again have been granted to companies that demonstrate the utmost commitment to quality, excellence and customer service. Gold, silver and bronze MVP Quality Awards are given to the leading contact center industry standouts. 'Winners of the MVP Quality Award have proven their sophistication of quality measures introduced to the contact center. These leading-edge companies have adopted new technologies and improved the standards for quality interaction,' said Rich Tehrani, CEO of TMC. 'Each of the winning companies demonstrated a true commitment to high ethical standards, stringent policies and challenging goals.'
'Being chosen for an MVP Quality Award is a great honor and it is my pleasure to announce the companies who collectively represent the best of the outsourced contact center industry,' stated Erik Linask, group editorial director, TMC. 'I extend my congratulations to all the outstanding individuals within these organizations whose combined efforts have contributed to raising their company's marketing via phone practices to the forefront of the industry.'
The 18th Annual MVP Quality Award winners are published in the February 2011 issue of Customer Interaction Solutions magazine, www.cismag.com.
For more information on TMC, please visit www.tmcnet.com.
2010 MVP Quality Awards Winners
Gold Award Winners
Cross Country Automotive Services
Medford, Mass.
B-to-C Integrated Inbound/Outbound
Akron, Ohio
B-to-C Integrated Telephony/Web-enabled
Thomas L. Cardella & Associates
Cedar Rapids, Iowa
B-to-C Outbound
Silver Award Winners
Laurel, Md.
B-to-B Outbound
Stream Global Services
Wellesley, Mass.
B-to-B and B-to-C Integrated Inbound/Outbound
Scottsdale, Ariz.
B-to-C Integrated Inbound/Outbound
The Connection
Burnsville, Minn.
B-to-C Integrated Inbound/Outbound
Bronze Award Winners
Aegis Limited
Irving, TX/Mumbai, India
B-to-C Inbound
Alorica, Inc.
Chino, Calif.
B-to-C Integrated Inbound/Outbound
NCO Financial Systems, Inc.
Horsham, Pa.
B-to-C Integrated Inbound/Outbound
About Customer Interaction Solutions:
Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit www.cismag.com. About TMC:
Technology Marketing Corporation (TMC) is a global, integrated media company helping clients build communities in print, in person, and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, NGN and InfoTECH Spotlight magazines. TMC is the producer of ITEXPO, the world's leading B2B communications event. TMCnet.com, which is read by two million unique visitors each month, is the leading source of news and articles for the communications and technology industries. In addition, TMC runs multiple industry events: 4GWE; Smart Grid Summit; M2M Evolution; Cloud Communications Summit; Social CRM Expo; SIP Tutorial; VIPeering; Business Video Expo; CVx; Digium (News - Alert)|Asterisk World; StartupCamp; MSPAlliance MSPWorld and more! Visit TMC Events for a complete listing and further information. For more information about TMC, visit www.tmcnet.com.
Edited by Tammy Wolf |