TMCnet News
Use the Same Call Center Management System that Digium Uses in its Call Center - for Free!TMCnet News OrderlyStats is Orderly Software's real-time call centre statistics package that runs with Asterisk (News - Alert). OrderlyStats lets users assess overall call-routing capabilities and performance on an agent-by-agent basis.
The technology also aims to help users manage shift times, assess the impact of new technologies and procedural changes, and monitor call-center improvements over a period of time. Furthermore, valuable insights into customer behaviour and call trends can be learned, and shared throughout your company. At Orderly Software, they understand the crucial factors that drive performance in your call center. Their intuitive statistics software OrderlyStats puts the vital information directly into your hands, and into the hands of decision makers throughout your business. OrderlyStats helps you to:
--See an extremely detailed report of all call center activity, down to every call on every queue OrderlyStats has a wealth of graphs and charts to make assessing call center performance at a glance easy. All reports can be extracted to CSV so will run smoothly with Excel or any other reporting tool. Orderly Software have just launched their All-in-One Downloader which makes downloading and installing OrderlyStats simpler than ever and you can be up and running on your own hardware in a matter of minutes. Kenneth Shumard of DIGIUM is very happy with OrderlyStat's functionality and says 'this is a really great tool!' To try OrderlyStats for free, click here. If you're setting up your first Asterisk-based call center, you should also check out our Asterisk Queues Tutorial at http://www.orderlyq.com/asteriskqueues.html, which will tell you everything you need to know.
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