Parature Makes it Easy for the Helpstream Customers to Switch

Ensuring a smooth transition from the Helpstream product to the Parature software suite, Parature (News - Alert) has put the customers of its Helpstream Switch Easy Program live on Parature Customer Service software by the end of April. This program was launched in march by Parature.

Parature Customer Service software integrates the customer portal, knowledgebase, ticketing, and a host of other modules in one dynamic, tightly unified system. Parature serves organizations in a wide variety of industries worldwide and helps support more than 16 million end users.

Parature's new Helpstream Switch Easy program includes features such as Fast Implementation Services, which help the customers migrate quickly from other systems to Parature. Apart from this, the company also reviews the existing Helpstream system to assist in conducting feature setup and will manage the project start to finish for a quick and efficient implementation of Parature Customer Service software.

"Parature is committed to providing Helpstream customers with a quick and easy transition from their existing system to the Parature software suite," stated Parature CEO, Tim Davenport. "We are excited about the companies that have already chosen Parature via this program and we are dedicated to having all Helpstream customers implemented by the end of April ensuring that their customers do not experience any service disruptions."

Based on the customers' precise use case and requirements, Parature will provide the customer with a thorough overview and complete setup of Parature features. With this, the customer service team can get up to speed and efficiently using Parature in very quick time. Also, Parature's account management team will conduct 90/180/270 day check-ins to ensure customer satisfaction, the company claims.

Recently, iWin chose Parature's Customer Service software for its SaaS (News - Alert) delivery, flexibility and reporting. With Parature Report, iWin.com's customer care team pulls metrics on self-service traffic and tickets to know the type of self-service content that subscribers access most; overall ticket volumes; ticket volume by time, agent, or specific games; and response times, among other metrics.

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