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Vicorp: Vicorp partners with SpinVox to offer voice-to-text capability
to the contact centre market
(M2 PressWIRE Via Acquire Media NewsEdge)
RDATE:20082008
London and New York -- UK based Vicorp is pleased to announce an
expansion to its capability through a partnership with SpinVox - the
global leader in Voice-to-Screen messaging.
Through this and other partnerships, Vicorp is progressing towards its
call resolution strategy. Vicorp is building their portfolio and
aiming to offer 100% call resolution for organisations using xMP, their
service creation and execution environment, in conjunction with
products such as SpinVox best-of-breed voice-to-text offering.
"Our partnership with SpinVox gives mutual benefit," says Brendan
Treacy, CEO Vicorp. "Our experience in the contact centre market
presents new opportunities for SpinVox while we benefit from adding the
leading voice-to-text service to our portfolio."
"Combining SpinVox with Vicorp is a breakthrough in call handling that
will boost the effectiveness with which call centres are able to deal
with customers - delivering maximum efficiency and customer
satisfaction," says Christina Domecq, SpinVox co-founder and CEO.
SpinVox CallMail for contact centres
Through the Vicorp-SpinVox partnership, contact centres will be able to
ensure that no incoming calls are ever missed, as voice messages from
customers who do not get straight through will be converted to an email
only minutes after they have left the message. Such messages can be
assessed promptly, prioritised and routed directly to the right person
for action. The appropriate agent can then respond quickly with the
most relevant information, improving efficiency and overall customer
service.
Already being used in the wider marketplace, the voice-to-text
capability has many possible applications that can streamline contact
centre efficiencies and broaden customer service offerings. For
example, offering customer satisfaction surveys through a voice
application using natural speech, which will then be automatically
converted into text for analysis, or conversion of conversations for
training purposes. It is not the technology that restricts its
potential, but the imagination of the developers.
About Vicorp
Vicorp makes it easy for organisations to cost-effectively deliver
superior self-service experiences over the phone. Our team of experts
and our smart technology can add value to all organisations looking to
improve customer interactions and gain competitive advantage.
Vicorp's customers benefit from our open standards approach, as they
are offered real control over how they design, build and run their
voice services. Our flexibility enables customers to choose from a
range of services from basic advice and use of xMP, our service
creation and execution tools, right through to the ultimate voice
solution. For more information visit www.vicorp.com.
About SpinVox
SpinVox brought together the two most popular methods of communication
- voice and text - and created a new category of messaging called
Voice-to-Screen. Its award-winning service is now making everyday
communication simpler and more powerful, creating new recurring
revenues for wireless, landline, cable and VOIP carriers as well as
service providers and web partners. SpinVox has already launched its
service with Alltel, Cincinnati Bell, Rogers Wireless, Sasktel,
Telstra, Telus, Vodafone Spain, Vodacom South Africa and Six Apart and
announced a deal with Skype. As a managed service provider any network
or service can rapidly and cost-effectively implement SpinVox.
At the heart of SpinVox is its Voice Message Conversion System (VMCS),
which works by combining state-of-the-art speech technologies with a
live-learning language process. VMCS is being rolled-out across four
continents in four languages - English, French, Spanish and German.
CONTACT: Andrew Scales, Porter Novelli for SpinVox
Tel: +44 (0)207 853 2208
e-mail: andrew.scales@porternovelli.co.uk
Alison Colley, Vicorp Marketing Manager
Tel: +44 (0)751 573 6954
e-mail: Alison.colley@vicorp.com
Tony Carter, SpinVox PR Director
Tel: +1 404 316 0201
e-mail: Tony.carter@spinvox.com
Jane Henry, SpinVox Global PR Director
Tel: +44 (0)7941 941 794
e-mail: jane.henry@spinvox.com
((M2 Communications Ltd disclaims all liability for information
provided within M2 PressWIRE. Data supplied by named party/parties.
Further information on M2 PressWIRE can be obtained at
http://www.presswire.net on the world wide web. Inquiries to
info@m2.com)).
Copyright ? 2008 M2 Communications Ltd.
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