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Vicorp: Vicorp partners with SpinVox to offer voice-to-text capability to the contact centre market(M2 PressWIRE Via Acquire Media NewsEdge) RDATE:20082008 London and New York -- UK based Vicorp is pleased to announce an expansion to its capability through a partnership with SpinVox - the global leader in Voice-to-Screen messaging. Through this and other partnerships, Vicorp is progressing towards its call resolution strategy. Vicorp is building their portfolio and aiming to offer 100% call resolution for organisations using xMP, their service creation and execution environment, in conjunction with products such as SpinVox best-of-breed voice-to-text offering. "Our partnership with SpinVox gives mutual benefit," says Brendan Treacy, CEO Vicorp. "Our experience in the contact centre market presents new opportunities for SpinVox while we benefit from adding the leading voice-to-text service to our portfolio." "Combining SpinVox with Vicorp is a breakthrough in call handling that will boost the effectiveness with which call centres are able to deal with customers - delivering maximum efficiency and customer satisfaction," says Christina Domecq, SpinVox co-founder and CEO. SpinVox CallMail for contact centres Through the Vicorp-SpinVox partnership, contact centres will be able to ensure that no incoming calls are ever missed, as voice messages from customers who do not get straight through will be converted to an email only minutes after they have left the message. Such messages can be assessed promptly, prioritised and routed directly to the right person for action. The appropriate agent can then respond quickly with the most relevant information, improving efficiency and overall customer service. Already being used in the wider marketplace, the voice-to-text capability has many possible applications that can streamline contact centre efficiencies and broaden customer service offerings. For example, offering customer satisfaction surveys through a voice application using natural speech, which will then be automatically converted into text for analysis, or conversion of conversations for training purposes. It is not the technology that restricts its potential, but the imagination of the developers. About Vicorp Vicorp makes it easy for organisations to cost-effectively deliver superior self-service experiences over the phone. Our team of experts and our smart technology can add value to all organisations looking to improve customer interactions and gain competitive advantage. Vicorp's customers benefit from our open standards approach, as they are offered real control over how they design, build and run their voice services. Our flexibility enables customers to choose from a range of services from basic advice and use of xMP, our service creation and execution tools, right through to the ultimate voice solution. For more information visit www.vicorp.com. About SpinVox SpinVox brought together the two most popular methods of communication - voice and text - and created a new category of messaging called Voice-to-Screen. Its award-winning service is now making everyday communication simpler and more powerful, creating new recurring revenues for wireless, landline, cable and VOIP carriers as well as service providers and web partners. SpinVox has already launched its service with Alltel, Cincinnati Bell, Rogers Wireless, Sasktel, Telstra, Telus, Vodafone Spain, Vodacom South Africa and Six Apart and announced a deal with Skype. As a managed service provider any network or service can rapidly and cost-effectively implement SpinVox. At the heart of SpinVox is its Voice Message Conversion System (VMCS), which works by combining state-of-the-art speech technologies with a live-learning language process. VMCS is being rolled-out across four continents in four languages - English, French, Spanish and German. CONTACT: Andrew Scales, Porter Novelli for SpinVox Tel: +44 (0)207 853 2208 e-mail: [email protected] Alison Colley, Vicorp Marketing Manager Tel: +44 (0)751 573 6954 e-mail: [email protected] Tony Carter, SpinVox PR Director Tel: +1 404 316 0201 e-mail: [email protected] Jane Henry, SpinVox Global PR Director Tel: +44 (0)7941 941 794 e-mail: [email protected] ((M2 Communications Ltd disclaims all liability for information provided within M2 PressWIRE. Data supplied by named party/parties. Further information on M2 PressWIRE can be obtained at http://www.presswire.net on the world wide web. Inquiries to [email protected])). Copyright ? 2008 M2 Communications Ltd. |