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Customer Interaction Solutions Announces 2008 IP Contact Center Technology Pioneer Award Winners
 Senior Contributing Editor
Norwalk, CT (June 4, 2008) Technology Marketing Corporation (TMC) today announced the IP  Contact Center Technology Pioneer Award winners presented by Customer Interaction Solutions magazine. This award recognizes the companies that have developed innovative IP contact center solutions that are the "best of the best".
The IP Contact Center Technology Pioneer Award distinguishes companies that have created a successful IP contact center product or service that is truly innovative. Winners were judiciously selected based on the IP contact center solutions or services that offered stand-out features, functions or capabilities which set them apart from others in the space.
“Customer Interaction Solutions has been covering the call center since 1982 and recognizes the importance of acknowledging achievers in the advancement of call center technology. I am proud to recognize those companies who proved to our team of editors that they brought groundbreaking technologies to the market. Only the very best in IP contact center solutions are honored,” stated Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Interaction Solutions.
The IP Contact Center Technology Pioneer Award winners are listed below and will be showcased in the July issue of Customer Interaction Solutions, the number one magazine on CRM, Call Centers and Teleservices since 1982.
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Company
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Product
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Web Site
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Aspect® Quality Management™ 2.8.1
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Autonomy etalk
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Qfiniti Observe
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Citrix Online
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GoToAssist Corporate
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Drishti-Soft Solutions
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DACX Ameyo
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Envox Worldwide
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Envox CT Connect
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GN
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Intervoice
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Intervoice Contact Portal
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KNOVA
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KNOVA 7
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LiveOps
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LiveOps On Demand Virtual Call Center Platform
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Loquendo MRCP Server
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Numara Software
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Numara FootPrints 8
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VBVoice
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Salesforce Call Center and Salesforce Customer Portal
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Servion Global Solutions
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Acqueon iQ
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ShoreTel, Inc.
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ShoreWare Contact Center 4.66
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Siemens Enterprise Communications
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OpenScape Contact Center
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Syntellect
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Syntellect CIM
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Toshiba America Information Systems Inc. – Telecommunication Systems Division
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Strata ACD IP Call Center Solution with Net Phone Presence |
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For information about TMC, please visit www.tmcnet.com.
About Customer Interaction Solutions
Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit www.cismag.com.
About TMC
Internet Protocol (IP) | X | | IP stands for Internet Protocol, a data-networking protocol developed throughout the 1980s. It is the established standard protocol for transmitting and receiving data
in packets over the Internet. I...more |
Automated Call Distribution (ACD) | X | | A device used to distribute incoming calls to specific sets of users based on pre-determined criteria....more |
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