[August 21, 2007] UTOPY Adds Worldwide Leadership to Management Team by Appointing Paul Beyer as VP, Global Sales Tweet SAN FRANCISCO --(Business Wire)-- UTOPY, Inc., a leading provider of enterprise-class customer intelligence solutions through speech analytics, has named Paul Beyer as its new Vice President of Global Sales. With 17 years of strategic sales and business development experience in the areas of customer service delivery and contact centers, Beyer provides valuable knowledge and industry expertise to UTOPY's executive leadership team. He will continue building the worldwide sales team while penetrating the market and driving revenue to ensure the ongoing success of UTOPY as the leader in customer intelligence. Prior to joining UTOPY, Beyer held senior consulting and management roles for CSC Consulting and eLoyalty. During his extensive run in consulting, Beyer facilitated Global 1000 companies in developing strategy, designing new programs and executing on projects in the areas of Customer Loyalty, CRM, Call Center Optimization, Business Analytics and Enterprise Resource Planning (ERP). Beyer maximized revenue growth plans by hiring, developing and managing focused sales teams with effective analysis and modification of business and sales strategies. Beyer first established himself as a successful sales manager at Rockwell, where he ran the Western Regional Sales operations while advancing global client relationships for the company. As the leader of UTOPY's global sales team, Beyer will be responsible for broadening the markets to which UTOPY is selling, as well as further penetrating the industries in which it is currently deployed to drive adoption and reach revenue goals. UTOPY's Customer Intelligence solutions through speech analytics consist of the award-winning, patented SpeechMiner software and a consulting group skilled in proven methodologies for ensuring customer success. The solutions analyze what customers actually say and arm executives and managers across sales, marketing, and operations with customized, prioritized, and actionable information to improve customer retention, increase revenues, and enhance the customer experience. "I am very excited that Paul will be stepping-up into the role of VP of Global Sales," said Roy Twersky, president and chief executive officer of UTOPY. "His deep understanding of the industry from previous experiences, and further knowledge of UTOPY solutions provide him the insight needed to execute and excel in this competitive and emerging market. Paul is a proven executive, and leader, who breeds nothing but success -- we are fortunate to have him driving our sales operations." UTOPY Customer Intelligence solutions solve a persistent challenge: how to glean high-value business intelligence from daily customer interactions. Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) systems track customer transactions, but they cannot provide the underlying rationale for these transactions. In contrast, UTOPY's speech analytics solutions process vast amounts of daily customer interactions to capture customer perceptions and competitive information as well as to uncover operational inefficiencies. "With the tremendous growth occurring in the Speech Analytics market, UTOPY is best positioned to serve the needs of businesses in search of competitive advantage and innovative customer service solutions," said Beyer. "I'm personally motivated by the opportunity to help these companies succeed by taking advantage of progressive solutions like UTOPY's SpeechMiner -- which is what drives our continual growth and acceleration as a company." About UTOPY UTOPY provides industry-leading Customer Intelligence solutions that gather, analyze, report and deliver the voice of the customer to enterprise decision-makers, including sales, operations, and marketing professionals. With UTOPY solutions, direct customer feedback is analyzed to improve the customer experience, uncover new markets and revenue opportunities, understand and tackle competitive threats, and identify and address areas for process and business performance improvement. UTOPY customers include leaders in the financial services, insurance, healthcare, telecommunications, outsourcing, and retail industries. Headquartered in San Francisco, CA, the UTOPY team has extensive experience in business intelligence, operations and process improvement, as well as speech analytics. For more information, visit www.utopy.com or call 866.44.UTOPY (866.448.8679). [ Back To TMCnet.com's Homepage ]