Pegasystems Launches New Business Process Suite

By David Sims

TMCnet Contributing Editor

 

Pegasystems (News - Alert) Inc., a Business Process Management vendor, has announced the latest version of its SmartBPM Suite for organizations to improve customer service.

This release marks "a new standard" for speeding BPM initiatives across lines of business, company officials say, and comes on the heels of a survey released last month, cited by Pegasystems officials, showing "productivity gains of five times or more for organizations using SmartBPM compared to traditional Java development approaches."

This latest version, the Pegasystems' SmartBPM Suite version 5.3, includes more than 40 changes. New localization capabilities and encryption-based security are geared towards multi-national organizations, while "rule-driven research, fine-grained versioning, automated testing and rapid deployment enhancements" are being pitched for customers to capitalize on opportunities in real-time.


The new version includes Fast Localization with a new wizard-based accelerator, to let businesses localize their SmartBPM application for different language locales -- all without coding or language resource kits. There's also a Unit Test Manager, permitting "easier and more frequent regression testing of SmartBPM applications." It lets business architects and solution designers automatically collect and manage test case data to confirm the ongoing integrity of their application, for instance.

Other notable new features include a new library of process flow notation stencils, including BPMN; support of the new Predictive Execution Optimizer for advanced predictive analytics; support of the IDS Scheer ARIS modeling environment; and support of extensions and plug-ins available on Pega Exchange.

Exactly one month ago Pegasystems, was named by Technology Marketing Corporation's Customer Interaction Solutions magazine as a recipient of its 2007 CRM Excellence Award for Pegasystems' Customer Process Manager.

"Pegasystems is elated to have won such a prestigious award for two years in a row," said Jay Sherry, vice president, Marketing, Pegasystems. "Customer Process Manager continues to prove itself as a powerful, rules-based solution that truly strengthens the call center. Global organizations need to stay ahead of the competition, and Pegasystems provides them with a powerful tool to do that."

Built on Pegasystems' SmartBPM suite, the CPM framework provides a combination of customer service capabilities that match customer and business intentions at the moment of interaction. This real-time customer response processing is aimed at improving the customer experience and increasing user productivity.

"Pegasystems has demonstrated to the editors of Customer Interaction Solutions that their products and services have substantially improved the processes of their clients' businesses by streamlining and facilitating the flow of information needed for companies to retain their most precious asset...their customers," said Nadji Tehrani, founder and chairman of TMC (News - Alert), publishers of Customer Interaction Solutions.

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David Sims is a contributing editor for TMCnet. To see more of his articles, please visit his columnist page.