Blogs:
Rich Tehrani
Tom Keating
Greg Galitzine

Columnists: Brendan B. Read Charlotte Wolter David Sims Erik Linask Gary Kim Mae Kowalke Richard Grigonis Stefania Viscusi Tim Gray

By Rich Tehrani

President and Editor-in-Chief

 

In my travels around the world to find the next big communications breakthrough to share with my readers I have amassed millions of frequent flyer miles and recently even traveled into Arizona where the heat was scorching and there was even a touch of humidity. You know what they say about the dry heat in Arizona? Well they are right. Of course I was unlucky enough to get a dose of desert heat and humidity.

 

But scorching digressions aside, as I drove, I ended up at a company called Oaisys.

 

Yes I did have a meeting planned in advance but the story seems to be more interesting if I just happened upon this Oaisys.

 

Now the company is commonly known for their excellent call center recording products and while this is an essential area of the contact center market I really didn’t expect anything earth-shattering to be disclosed to me during the meeting.

 

So imagine my surprise when the company unveiled their Talkument strategy. What is a Talkument you ask? Well it is the ultimate voice documentation appliance seamlessly allowing companies to capture and effectively store telephone interactions.

 

Every person in a business can benefit from this productivity-boosting tool which allows users to have access to their own voice documents (the portion of a conversation they were involved in) which they can review, organize comment on and share with others.

 

You are able to annotate the resulting voice file and forward it around the company. You can attach it to a customer record and you can use the information in case a customer comes back a year later and says you promised something you clearly didn’t.

 

In addition you are able to forward talkument messages to others with a specific time limit allowing perhaps a 24-hour window of listening for others. Talkument is an ideal collaboration tool allowing corporations to become much more productive.

 

There is no more guesswork as the voice documents can be searched and listened to again as needed. This is exactly what makes e-mail so efficient. It is amazing we don’t have an analogous took for voice communications.

 

There is voice file tagging and permissions built into the system allowing the voice documents to be stored and collaborated on more efficiently.

 

The Talkument appliance can currently be purchased in a few flavors… A small office version can work with 20 IP endpoints and the standard Talkument appliance can handle 48 IP endpoints.

 

The only drawback to this device is in companies who are looking to store less, not more data due to lawsuit concerns. In financial industries and other areas, lawyers recommend purging as much data as feasible so it cannot be used against you.

 

So on balance; is this Oaisys product my Oasis in the scorching Arizona Desert? Yes. I can’t say for sure whether the entire world will standardize on the Talkument solution but it seems to me the company has discovered a missing link in virtually every enterprise and when you think about why voice communications has remained so inefficient there seems no logical answer. Now that there is a solid choice allowing corporations to boost voice conversation productivity and efficiency, all that remains is to see what the adoption rate will be.

 

 

Subscribe FREE to all of TMC's monthly magazines. Click here now.