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SugarCRM Now Speaks Ubuntu
[April 23, 2007]

SugarCRM Now Speaks Ubuntu

TMCnet Contributing Editor
 

Canonical Ltd, the commercial sponsor of Ubuntu, has announced the availability of Sugar Open Source for users of Ubuntu 6.06 LTS edition (Long Term Support).

The "simplified deployment process" and "ease of use" of Ubuntu, combined with SugarCRM's feature-rich business processes, is designed to help companies "build better customer relationships at a lower cost," according to SugarCRM officials.

Ubuntu 6.06 LTS is freely available, including security updates for five years on servers, with no restrictions on usage. Businesses can download and install Sugar from the Ubuntu repository using the integration that Canonical and SugarCRM have developed.

SugarCRM's Web 2.0 architecture and AJAX-enabled user interface offers a product in the customer relationship management market. Sugar Open Source has been translated into over 50 languages and over 300 extensions have been built to enhance and extend the application.

"Demand for Ubuntu is growing rapidly among SugarCRM customers who require enterprise-level performance and reliability when running Sugar. Ubuntu offers a great user experience and vibrant community that complements SugarCRM's open source project," said John Roberts, Chairman, CEO and Co-Founder of SugarCRM.

Worldwide commercial support, for Ubuntu deployments where the assurance of a Service Level Guarantee (SLG) is required, is available directly from Canonical's Global Support Services team. Support for SugarCRM is available directly from SugarCRM at http://www.sugarcrm.com/.

Launched in October 2004, Ubuntu is a Linux distribution with millions of users around the world and is free to download, free to use and free to distribute to others.

Last week IEnterprises, Inc. and SugarCRM announced that they will be offering "Mobile Edge for SugarCRM," a wireless "extension" for SugarCRM users to put their SugarCRM available on BlackBerry (News - Alert) smartphones. It can be purchased through SugarExchange.

The product uses an open standards Web services interface, integrated to the two SugarCRM product lines. Customers can choose hosted or behind the corporate firewall deployment.

In March SugarCRM Inc. announced the immediate release of Project Management for its Sugar Professional and Sugar Enterprise product lines.

Sugar's Project Management offers what company officials call "the advanced capabilities of a standalone project management application" integrated into SugarCRM's CRM suite.

"As companies become more service-based, managing customer and internal projects becomes even more critical," said John Roberts, CEO of SugarCRM.

According to a recent on-demand survey by Nucleus Research, 32 percent of on-demand customers are using on-demand CRM and only 23 percent are using on-demand project management. However, future buying intentions in on-demand shift from CRM to project management, with 29 percent of companies planning to buy on-demand project management and 16 percent planning to buy CRM in the next 12-18 months.

David Sims is a contributing editor for TMC (News - Alert) Net.  For more articles please visit David Sims' columnist page.



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